Part-Time Welcome Center Associate

The City of Oxford -
Oxford, MS

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Job Details

Part-time

Qualifications

Retail sales transactions
Visitor query response
Retail customer service procedures
Computer operation
Phone communication
Store closing procedures
Store opening procedures
Phone call screening
Shelf stocking
Food and beverage recommendations
Cash register operations
Payment processing in food service
Computer skills
Square (POS)
Restroom cleaning
Communication skills
Entry level

Full Job Description

Qualifications

Friendly, welcoming, and professional demeanor.
Strong communication and customer service skills.
Ability to learn local information quickly and share it confidently.
Dependable, punctual, and detail-oriented.
Comfortable working independently.
Basic computer and POS system experience preferred.

Position Summary

The Part-Time Welcome Center Associate serves as the first point of contact for visitors, providing friendly, accurate, and helpful information about Oxford and the surrounding area. This role supports daily operations of the Welcome Center, ensures a clean and welcoming environment, and assists visitors with guidance, recommendations, and general inquiries.

Key Responsibilities

Visitor Services

Greet all visitors warmly and professionally upon arrival.
Maintain the daily Visitor Log with accurate entries.
Answer incoming phone calls, provide information, transfer calls when needed, and take detailed messages.
Offer knowledgeable recommendations on local restaurants, including the type of cuisine they serve.

Local Knowledge & Resource Management

Maintain up-to-date knowledge of Oxford’s sights, attractions, and things to do.
Stay informed on weekly, monthly, and annual events in Oxford.
Understand the layout and contents of the Visitor Guide to assist guests effectively.
Maintain knowledge of MS Hills Passport stamps and assist visitors with collecting them.

Center Operations

Perform daily open and close procedures reliably.
Maintain bathroom cleanliness throughout shifts.
Restock maps, brochures, and other materials; maintain awareness of backstock organization.
Clean and restock the beverage station as needed.
Process transactions through the Square POS system accurately and efficiently.

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