Patient Engagement & Marketing Coordinator
The IV Station – Apple Valley, CA
We are looking for an energetic, personable, and results-driven Patient Engagement & Marketing Coordinator to join our growing medical wellness and aesthetics practice.
This position is ideal for someone who is comfortable talking with potential clients, following up with leads, building relationships, and helping turn inquiries into scheduled consultations and appointments. You will also assist with our social media presence and marketing efforts.
Key Responsibilities
- Respond quickly to new leads from Instagram, Facebook, website inquiries, phone calls, text messages, and advertising campaigns
- Call and text prospective clients to answer general questions and encourage them to schedule consultations
- Consistently follow up with leads who have not yet scheduled
- Maintain an organized system for tracking leads and follow-ups
- Confirm appointments and follow up with no-shows and potential clients
- Re-engage previous leads and clients
- Help create and post content for Instagram, Facebook, TikTok, and other social media platforms
- Assist with videos, Reels, Stories, before-and-after content, promotions, and clinic events
- Respond professionally to social media messages and comments
- Work with management to improve lead conversion and marketing campaigns
- Track basic metrics such as leads received, calls made, consultations booked, and conversion rates
What We're Looking For
- Excellent communication and phone skills
- Friendly, confident, outgoing personality
- Comfortable making outbound calls and following up repeatedly with potential clients
- Sales or customer-service mindset without being overly aggressive
- Comfortable using Instagram, Facebook, TikTok, texting, and basic computer systems
- Reliable, organized, and able to work independently
- Strong follow-through and attention to detail
- Experience in medical aesthetics, wellness, weight loss, healthcare, sales, or social media is preferred but not required
Ideal Candidate
You enjoy talking to people and building relationships. You understand that many potential clients need multiple follow-ups before scheduling, and you are comfortable staying in contact with them professionally.
You should also be comfortable appearing in or helping create social media content and contributing ideas to help grow the practice.
Compensation
Hourly base pay + performance-based bonus opportunities
Performance incentives may be based on measurable goals such as lead follow-up, consultations booked, appointment attendance, and overall marketing performance.
Schedule
Part-time or full-time depending on experience and availability.
Location
Apple Valley, California
To Apply:
Please submit your resume along with a brief description of your experience with customer service, sales, lead follow-up, healthcare, or social media.
Pay: From $18.00 per hour
Work Location: In person
