Answers incoming calls to support patients’ needs, as well as making calls as necessary.
Completes and verifies registration information for each patient
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Verifies patient identity per protocol
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Verifies address utilizing open ended questions
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When scheduling new patients, is responsible for obtaining necessary information for insurance verification
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Ensures benefit verification process for current service date has been completed.
Informs patients of expected co-pays as well as any outstanding balances.
Works assigned work queues on a frequent basis throughout the day. Supports encounter prep, eligibility checks, appointments in queue to schedule, reschedule, or no-show follow-up.
Backs up referral and prior authorization functions as required
Transfers calls to appropriate department of Imaging staff as necessary.
Maintains communication with manager/supervisor on a daily basis.
