Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Are you passionate about delivering exceptional service and building strong client relationships? As a Client Service Manager I, you'll play a key role in ensuring our clients receive high-quality, efficient support tailored to their needs. You'll be part of a collaborative team that values client satisfaction, retention, and continuous improvement. This is your chance to make a real impact by helping clients navigate their risk management needs while contributing to our company's success.
How you'll make an impact
In this role, you'll manage a portfolio of accounts, ensuring that each client receives the care and attention they deserve. You'll work closely with our Production team to lead the renewal process, delivering tailored solutions that meet client needs. By building strong relationships with clients and understanding their goals, you'll secure existing business and identify opportunities to offer additional services. When our Producers or Account Executives are unavailable, you'll step in as the first point of contact, ensuring seamless communication and support. Your efforts will directly contribute to client satisfaction and the growth of our business.
Key responsibilities include:
-
Managing and nurturing relationships with clients to ensure their needs are met.
-
Collaborating with internal teams to deliver high-quality solutions.
-
Supporting Producers and Account Executives in achieving business goals.
-
Identifying opportunities to expand services and coverage for clients.
About You
Here's what you'll bring to the role:
-
A Bachelor's degree or equivalent experience in client service or claims management.
-
A Producer's Licence and proficiency in Microsoft Office.
-
The ability to explain complex issues in simple terms, whether over the phone or in presentations.
-
A proactive approach to managing multiple priorities and working independently.
-
Experience in insurance or managing client relationships is a plus.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
-
Competitive compensation
-
Comprehensive benefits programs designed to support your well-being
-
Career development opportunities and ongoing learning
-
A collaborative, people-first culture with accessible leadership
-
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
