Account Management Agent II - Account Management Department
Location:
Main Branch: 1500 NW 107 Avenue, Miami, FL 33172
Starting Salary: $25.00/Hour
Summary:
The Account Management Agent’s responsibility involves the collection of all delinquent accounts of consumer, mortgage, visa, and other actions to recover past due accounts
Essential Duties & Responsibilities:
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Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date.
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Send 15, 30, 60, legal, repossession, deficiency and demand letters.
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Make at least 50 Collection calls a day.
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Research member disputes.
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Process speed and ECM payments.
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Prepare files and assign vehicles for repossession.
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Complete all work on repossessed units in a timely manner
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Prepare files and assign accounts for legal action.
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Respond to Mechanics Lien notices.
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Work with consumer credit card counseling on member loans.
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Conduct skip tracing.
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Review credit bureaus timely to decide necessary course of action.
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Work with CUNA on disability claims.
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Work with CUNA on death claims.
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Work with Allied Solutions on CPI (Collateral Protection Insurance)
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Review member’s file for loan decision for collection purposes.
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Take in-house payments to the tellers for processing.
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Work with members and prepare files for extension and loan workout.
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Recommend appropriate loans for charge-off.
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Work closely with the Visa, Bankruptcy and the Recovery areas of the Department.
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Work on credit files in E-Oscar (if applicable)
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Follow-up with GAP and MBP insurance claims.
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Record all collection activity on member’s account.
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Collect information for ACH, Periodic payments and Payroll Deduction.
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All duties as assigned by the managers and/or V.P. of Collections
Education and Training:
High school graduate or equivalent.
Job Requirements:
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2-3 Years of related experience
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Knowledge of Microsoft Work a plus
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Knowledge of Excel a plus
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Knowledge of Outlook a plus
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Scrip Tracing a plus
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Bi-lingual a plus
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Night and Weekends required
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.”
