Position Summary & Objectives
OrthoAlaska is seeking an experienced, collaborative Primary Care Practice Administrator to lead the operations of our growing Primary Care division. This is a pivotal leadership role overseeing approximately 20 practitioners (including physicians, advanced practice providers, and dietitians) across four locations in Anchorage and Eagle River — with two new locations opening in summer/fall, making this an especially exciting time to join.
Reporting to the COO and serving as a key member of the OrthoAlaska administration team, the Practice Administrator is the operational backbone of Primary Care: hiring and developing clinical support staff, driving compliance and efficiency, and building strong working relationships with providers, nursing leadership, and staff across every location. The ideal candidate is a present, supportive leader — someone who leads by building trust and rapport rather than by dictate, brings solutions rather than just problems, and thrives on the logistics of a growing, multi-site practice.
Essential Function
Directs and coordinates the day-to-day operations of the Primary Care division across all locations, ensuring efficient, compliant, and high-quality patient care.
Hires, manages, coaches, mentors, and clinical support staff; conducts performance reviews and supports staff development.
Partners closely with the Nurse Manager, lead MAs, providers, and the Medical Director to align administrative operations with clinical care delivery.
Collaborates cross-functionally with the Lab Director, IT, HR, and other OrthoAlaska departments to support division-wide initiatives and resolve operational issues.
Leads logistics and change management for the transition and opening of two new Primary Care locations, including staffing, workflow design, and coordination with other departments.
Knowledge
Principles and practices of healthcare planning and management sufficient to manage, direct, and coordinate the operations of a healthcare organization, including Occupational Health.
Skills
Exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic objectives.
Building and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, Occupational Health, and the public.
Abilities
Personal Attributes
Physical Demands
The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to sit for lengthy time periods, use a keyboard, use a telephone and other office equipment, climb stairs multiple times a day, communicate in both oral and written forms and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.
Equipment Operated
Standard office equipment including computers, computerized health information management system for medical records, fax machines, copiers, printers, telephones, etc.
Work Environment
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Medical office, well lighted, well ventilated. Work may be stressful due to continual interaction with others. Occasional evening and weekend work.
Education / Experience / Licenses / Certifications
Required
Preferred (in addition to Required)
FLSA Classification
Exempt
Position Type & Expected Work Hours
This is a full-time position. Work hours are typically Monday through Friday, 8:00 a.m. to 4:30 p.m., or other approved hours between 7 a.m. and 6 p.m. Occasional extended work hours may be required as business needs demand. Some employees in this position may be scheduled to work weekend shifts.
Reports to
COO
Supervisory Responsibilities
This position directly supervises the Occupational Health Medical Assistant and the Occupational Health Billing Representative.
Travel Requirements
Frequent travel to client sites, promotional events, and various OrthoAlaska locations is required.
Remote Work
This is primarily an in-office role, though it may be eligible for hybrid work in some cases with supervisor approval.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee who holds this position. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement
OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.
