Role Summary:
The help desk technician position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone or e-mail.
About Us:
Our main HQ is located in Downtown Los Angeles. Like with any IT related position, on occasion you will be required to stay after hours or come in on weekends but we try to keep such work to a minimum.
Position Responsibilities:
- DAILY time entry accounting for at least 8 hours
- Documentation of Client Networks
- Small Projects
- Assist Sr. Engineers on Larger projects
- T&M service requests
- Backup Maintenance
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
- Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
- Network Server – Experience preferred with Windows Server
- Configure file, print and remote access services
- Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
- Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
Knowledge, Skills, and Abilities:
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls – Meraki, etc
- Experience with VMWare
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Wireless Technologies
- Experience with Microsoft Azure AD and O365.
- Experience with Google Workspace.
Credentials and Experience:
- Engineer with two to four years’ experience
- Minimum 2 years’ experience –VLAN, Routing, Firewalling Support
- Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
- Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN
Connectivity Support
- Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP,
Project+, Network+, Apple
- Solid dependable engineer, follows directions and maximizes billing opportunities
- Consistently receives good client feedback
Our Core Philosophy:
- Client comes first. We are extremely client satisfaction focused. Delivering exceptional client support is absolutely mandatory.
Benefits:
· $65K to $75K a year
· 9 national holidays and 1 floating holiday.
· Up to 4 weeks of paid vacation per year with Annual Personal Travel Reimbursement
· Competitive 401K package
· Work with smart and hard-working group of people
· Group Medical with Employer Contribution.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
