Front Desk Agent
Sol Cypress, San Antonio, A Tribute Portfolio
San Antonio, TX 78215
About Us
At Sol Cypress, San Antonio, A Tribute Portfolio , we offer guests a different side of the San Antonio River Walk relaxed, welcoming, and full of local character. As part of Marriott’s Tribute Portfolio, our hotel combines the personality of an independent boutique property with the service standards and hospitality our guests expect from Marriott.
Our Front Desk team plays an essential role in bringing that experience to life from the moment a guest arrives until the moment they depart.
Position Summary
We are seeking a friendly, dependable, and hospitality-driven Front Desk Agent to join our team.
As a Front Desk Agent, you are at the heart of the hotel and have some of the most frequent interactions with our guests. You will be responsible for creating a warm and welcoming experience while assisting with reservations, check-ins and check-outs, guest requests, payments, and general hotel information.
The ideal candidate is professional, attentive, comfortable working in a fast-paced environment, and committed to providing exceptional guest service.
Essential Responsibilities
- Welcome guests in a friendly, professional, and engaging manner
- Provide efficient and courteous check-in and check-out experiences
- Assist guests with reservations, room inquiries, special requests, and hotel information
- Maintain a high level of guest service and hospitality throughout each shift
- Respond promptly and professionally to guest concerns and work toward satisfactory resolutions
- Post guest charges, process payments, and follow established cash-handling procedures
- Maintain responsibility and accuracy for assigned cash drawers
- Handle guest mail, packages, messages, and personal information with professionalism and respect for privacy
- Maintain knowledge of hotel amenities, services, local attractions, Marriott Bonvoy, special offers, and applicable travel programs
- Communicate guest requests, comments, and concerns effectively with Housekeeping, Engineering, Food & Beverage, and hotel leadership
- Respond promptly to incoming telephone calls, lobby guests, and team members requiring Front Desk assistance
- Follow hotel safety, security, and emergency procedures
- Maintain a clean, organized, and professional Front Desk and lobby environment
- Perform additional Front Office duties as assigned based on hotel operational needs
Qualifications
- High school diploma or GED required
- 1–2 years of hotel Front Desk experience required
- Previous Marriott or Marriott Bonvoy experience is preferred
- Strong communication and guest-service skills
- Professional appearance and demeanor
- Ability to remain calm and professional when handling guest concerns
- Strong attention to detail and ability to multitask
- Basic computer and payment-processing skills
- Ability to work independently and as part of a team
Schedule Requirements
Scheduling will vary based on hotel occupancy and operational needs. Candidates must have flexible availability and be able to work weekdays, weekends, holidays, and varying shifts as required.
Benefits
Eligible team members may receive:
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- Employee referral bonus opportunities
- Career growth and advancement opportunities
- A team-focused hospitality environment with opportunities to develop professionally
Equal Opportunity Employer
We are an Equal Opportunity Employer committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by applicable federal, state, or local law.
This job description summarizes the primary responsibilities and qualifications of the position and is not intended to include every duty that may be required now or in the future. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Pre-employment background check required.
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
