Assistant General Manager HHW/Grange
About Us
Foothills Local Meats is a growing hospitality group rooted in Western North Carolina. Our company includes Foothills Grange, Hell or High Water, The Watershed, and The Butcher Shop, with more opportunities ahead as we continue to grow.
We care about great food, genuine hospitality, strong systems, and the people who make the work happen every day. Our concepts range from chef-driven dining to fast casual service, retail butchery, events, and outdoor hospitality.
As our company grows, we are continuing to build the leadership structure that allows our managers, teams, and guests to thrive. We are looking for an Assistant General Manager who can support daily operations, strengthen team communication, protect hospitality standards, and help build consistency across the Black Mountain properties.
About You
You are a hands-on hospitality leader who understands that strong restaurants are built through service, communication, follow-through, and care for the team.
You enjoy being close to the work. You are comfortable on the floor, in the office, in a pre-shift, in a coaching conversation, or helping a manager work through a system that needs more clarity. You understand that hospitality is both the guest experience and the structure behind the scenes that makes that experience possible.
You are organized, steady, direct, and people-focused. You can support a team without taking ownership away from them. You can help create structure without making the work feel overly corporate. You know restaurants move fast, and you know good systems only matter when managers and team members can actually use them.
You respect fine food and beverage, but you also respect a well-made sandwich. You bring curiosity, resilience, and a willingness to learn the business before trying to improve it.
Position Summary
The Assistant General Manager reports to the General Manager and supports the daily leadership of the Black Mountain properties, including Foothills Grange and Hell or High Water.
This role helps lead floor operations, support team development, protect hospitality standards, and strengthen the systems that keep the business organized and consistent. The Assistant General Manager works closely with the General Manager, Director of Operations, culinary leadership, service leadership, and administrative partners to help ensure expectations are clear and follow-through is consistent.
The Assistant General Manager is expected to be present in the operation, connected to the team, and engaged in both guest-facing service and behind-the-scenes management work. This includes supporting scheduling, training, communication, HR documentation, service standards, events, inventory awareness, operational follow-up, and manager accountability.
This role is designed for someone who can balance hospitality and structure. The right person will be able to lead from the floor, support managers and team members, help improve systems, and contribute to a culture where people feel supported, standards are clear, and the business can grow sustainably.
Scope of ResponsibilitiesDaily Operations & Floor Leadership
· Support the General Manager in leading daily operations across the Black Mountain properties.
· Maintain a strong floor presence during service and help ensure the guest experience reflects Foothills standards.
· Support opening, closing, shift leadership, pre-shifts, service flow, and daily communication.
· Identify and solve operational issues in real time while keeping the team focused, supported, and accountable.
· Reinforce cleanliness, organization, hospitality standards, product knowledge, and service expectations.
Team Leadership & Culture Development
· Build a team culture rooted in hospitality, accountability, respect, and clear communication.
· Support team members through coaching, feedback, recognition, and follow-up.
· Help keys and shift leaders develop stronger communication and follow-through habits.
· Support conflict resolution and help escalate concerns appropriately when needed.
· Lead by example through professionalism, urgency, care, and consistency.
· Create an environment where team members understand expectations and feel supported in meeting them.
Training & Development
· Support onboarding and training for new team members.
· Reinforce service standards, menu knowledge, company values, guest recovery, and daily operating expectations.
· Support professional development opportunities for team members and emerging leaders.
· Identify team members who are ready for more responsibility and support their growth.
· Work with the General Manager to improve training tools, checklists, and manager resources.
Systems, Documentation & Follow-Through
· Support the General Manager in maintaining consistent systems around schedules, daily notes, HR documentation, employee conversations, reviews, write-ups, and follow-up.
· Ensure important conversations and decisions are documented clearly and professionally.
· Support recurring operational tasks such as invoices, transfers, inventory awareness, event communication, and manager checklists.
· Help shift leaders and team members understand why these systems matter and how they impact the larger business.
· Identify where systems are unclear, inconsistent, or not being followed and help improve them with the General Manager.
Guest Experience & Hospitality Standards
· Protect the guest experience across all service periods.
· Support guest recovery when issues arise.
· Coach the team on hospitality, pacing, communication, product knowledge, and service awareness.
· Maintain high standards for presentation, cleanliness, atmosphere, and team readiness.
· Ensure each concept delivers on its own identity while still reflecting the larger Foothills brand.
Events & Business Support
· Support the General Manager and department leaders with special events, private dining, large groups, and high-volume periods.
· Assist with event communication, staffing needs, setup details, service expectations, and follow-through.
· Identify operational lessons after events and support improvements for future execution.
Financial Awareness & Operational Health
· Support labor awareness, sales awareness, cost controls, inventory habits, waste awareness, and purchasing discipline.
· Help shift leaders and team members understand how daily decisions impact the health of the business.
· Support the General Manager in reviewing trends, identifying concerns, and improving operational consistency.
· Build sustainable habits that protect both the guest experience and the long-term health of the company.
What Success Looks Like
Success in this role means the General Manager is better supported, the team is better led, and the Black Mountain properties operate with stronger consistency, communication, and follow-through.
The Assistant General Manager helps create a steady rhythm between service, team development, operational systems, and accountability. This role should make the business feel more organized without making it feel overly corporate.
In this role, success looks like:
· Lead, Develop, and Train daily with Hospitality as the main factor.
· Daily service runs with strong floor leadership, clear communication, and visible management presence.
· Team members understand expectations and receive consistent coaching, feedback, and support.
· The General Manager has a reliable leadership partner who can help carry the day-to-day operation.
· Hospitality standards are protected across service periods.
· Training, onboarding, and team development become more consistent
· Pre-shifts are Held Daily.
· HR documentation, employee conversations, reviews, and follow-up are handled more clearly and professionally.
· Schedules, invoices, transfers, inventories, events, and daily operating systems receive stronger attention and follow-through.
· Guest issues are handled with urgency, care, and professionalism.
· Keys and shift leaders continue developing stronger habits around communication, accountability, and time management.
· The business grows in a way that is sustainable for the team, the guest experience, and the company.
The goal is for the Assistant General Manager to help strengthen the operation from both sides: the guest-facing experience and the behind-the-scenes systems that allow great hospitality to happen consistently.
Qualifications
· Restaurant, hospitality, food service, retail food, or related management experience required.
· Prior experience as an Assistant General Manager, General Manager, Service Manager, Department Manager, or comparable leadership role preferred.
· Strong understanding of daily restaurant operations, including service flow, staffing, guest experience, communication, cleanliness, and team readiness.
· Experience coaching, training, and developing team members.
· Comfortable leading from the floor while also supporting behind-the-scenes management work.
· Strong communication skills and the ability to give clear, direct, and professional feedback.
· Experience with employee documentation, onboarding, reviews, coaching conversations, or corrective action preferred.
· Familiarity with scheduling, labor awareness, inventory, invoices, transfers, events, or operational reporting preferred.
· Ability to balance hospitality, accountability, urgency, and care for the team.
· Organized, practical, and comfortable following through on details.
· Comfortable learning and using operational software systems.
· Able to work across multiple concepts and adapt to changing business needs.
· Must be able to handle sensitive employee, guest, and business information with professionalism and discretion.
Schedule & Work Environment
This is a full-time salaried leadership role with a flexible schedule based on business needs.
The Assistant General Manager should expect to work a mix of service shifts, administrative shifts, leadership meetings, training moments, events, and high-volume periods. This role requires regular presence on the floor and active participation in the daily rhythm of the business.
The schedule may include days, evenings, weekends, holidays, special events, and peak service periods. The Assistant General Manager should be prepared to support the operation when the business needs leadership presence most.
This position will primarily support the Black Mountain properties, including Foothills Grange and Hell or High Water, while also staying connected to the larger Foothills organization as needed.
The right candidate will be comfortable moving between guest-facing service, team support, manager follow-up, administrative work, and real-time problem solving.
Physical Requirements
- Ability to stand and move for extended periods.
- Ability to lift up to 30 lbs.
- Ability to work in a fast-paced, physically demanding environment.
- Availability for nights, weekends, and holidays as required.
Compensation & Benefits
· Starting salary: $55,000-65,000 annually.
· Full-time salaried leadership position.
· Compensation growth opportunity based on performance, role development, and successful progress in the position.
· Paid time off provided according to company policy.
· Employee dining and retail discounts.
· Professional development opportunities, including relevant certifications, training, and leadership development.
· Opportunity to grow within a developing hospitality group with multiple concepts and continued expansion plans.
This role includes a 90-day review focused on leadership presence, team support, operational follow-through, communication, and progress toward agreed-upon priorities.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Shift:
Work Location: In person
