Role Summary:
Directs and controls service operations for the entire organization to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows service sales and manages staffing and budgets. Attracts, retains, and effectively engages department personnel.
What to Expect in the Role:
- Develops, maintains and manages the execution of the service department strategic business plan for the organization
- Creates and monitors annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives
- Develops, communicates, enforces, and monitors effective service department processes to ensure customer satisfaction as well as service department performance
- Monitors service department performance relative to labor sales and expense control across the organization in line with the organization’s objectives
- Develops, implements and reviews the service department employee compensation plans
- Creates and facilitates the execution of the service department marketing plan including advertising, marketing and promotional programs to grow labor sales for the organization
- Reviews the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support
- Manages recruiting, staffing and employee development activities for the Service Department
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere and competitive products
What We Will Be Needing From You:
- Ability to perform basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
- Experience leading a team and working cooperatively in a team environment
Role Title: Corporate Service Manager Position Type: Exempt
- Analyze and interpreting internal reports
- Valid driver’s license required; CDL (Commercial Driver’s License) preferred
Education and Experience:
- 7+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
- Experience with off road, construction, lawn, or heavy equipment
- Experience operating vehicles, tools, and equipment for diagnostic purposes
- Associates degree or equivalent experience required; Bachelor’s degree preferred
Physical Demands/Requirements (Lifting, Bending, Stretching, etc.):
- Adhere to company policies when interacting with vendors and employees
Additional Information:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on the needs of the business.
