**Pay is negotiable based on experience**
Position Title:
New Accounts/Customer Service
Department:
Operations
EEOC Code:
Reports To:
Branch Manager
EEOC Class:
Revision Date:
June 2026
FLSA Status:
Summary: Full-Time - 40 hours
Essential Job Functions
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Demonstrate Century Bank of the Ozarks mission in all you do: Provide excellence in financial services while reinvesting in the communities we serve.
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Open/close depository accounts and facilitate maintenance on existing accounts. Review for accuracy and compliance.
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Uncover needs and deepen customer relationships by identifying needs and recommending appropriate bank products.
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Possess knowledge of all banking products, including other lines of business within the bank. Stay current on new products, pricing, and cross-sell opportunities within retail and other departments of the bank.
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Serve as backup to branch management in leading and coaching branch retail team.
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Complete all required trainings as well as ABA assigned courses.
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Consistently provide exceptional customer service and appropriately manage customer complaints.
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Comply with bank policy, laws, and regulations.
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All other duties as assigned.
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Knowledge, Skills, Abilities, Competencies
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Strong cultural values
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Excellent verbal skills and customer service delivery
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The ability to handle multiple functions at the same time
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Quick independent decision-making skills
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Cash handling skills
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Microsoft Word, Excel, and Outlook experience
Education and Experience
● High School Diploma or equivalent
● Two or more years of banking and/or sales experience
Physical Requirements
Percentage of Work Time Spent on Activity
0-24%
25-49%
50-74%
75-100%
Seeing: Must be able to see well enough to see computer screen and read documents.
X
Hearing: Must be able to hear well enough to communicate with customers, vendors, and employees.
X
Sitting: Must be able to sit for long periods of time.
X
Standing/Walking: Must be able to move about office.
X
Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up paper products or materials.
X
Lifting/Pulling/Pushing: Must be able to lift up to 10 pounds.
X
Grasping/Feeling: Must be able to write, type and use technical equipment.
X
The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Century Bank of the Ozarks is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Banking: 2 years (Required)
Work Location: In person
