Title: Lead, Sports Merchandise
Salary: Hourly (~25 hours/week)
Report to: Coordinator, Merchandise
The Portland Winterhawks are looking for an experienced and motivated seasonal Lead to help oversee
the day-to-day operations of the Merchandise Department throughout the hockey season. The Lead will
provide leadership to the Sports Merchandise Assistant team while supporting retail operations,
e-commerce, inventory management, and gameday execution. This position is ideal for someone
looking to develop leadership experience within professional sports.
JOB RESPONSIBILITIES:
- Lead the gameday operations of the Portland Winterhawks Merchandise Department.
- Supervise, mentor, and develop a team of Sports Merchandise Assistants while coordinating daily
priorities in two locations.
- Oversee Team Store operations, including gameday retail, e-commerce, inventory management,
customer service, and on-site jersey customizations.
- Execute visual merchandising strategies that create an engaging, on-brand shopping experience.
- Support retail buying through inventory analysis, receiving, replenishment, and product planning.
- Monitor sales performance and identify opportunities to improve operational efficiency and retail
revenue.
- Partner with the Coordinator of Merchandise to execute merchandise launches, theme nights,
promotional events, and department initiatives.
- Serve as the department leader during assigned shifts and in the Coordinator's absence.
- Assist other departments such as game operations, ticketing, merchandise, sponsorship, or VIP fan
experience when needed.
REQUIREMENTS:
- Previous retail leadership, supervisory, or keyholder experience is preferred.
- Experience with retail operations, inventory management, visual merchandising, e-commerce,
and point-of-sale systems is preferred.
- Proficiency with Microsoft Office, Google Workspace, Shopify, and retail management software.
Experience with Adobe Creative Suite or Canva is a plus.
- Ability to analyze sales performance, prioritize multiple projects, and make data-informed
decisions in a fast-paced environment.
- Ability to meet the physical requirements of the position, including lifting merchandise, assisting
with store setup, and working evenings, weekends, holidays, and the majority of Winterhawks
home games.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
