Position Summary - Responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan
procedures and programs for the Service Department; evaluates the department's
results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
include the following. Other duties may be assigned.
- Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
- Within the Company's overall plans and policies, establishes short- and long-term operating and financial objectives for the Service Department.
- Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
- Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
- Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
- Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
- Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
- Maintains appropriate communication within and between all departments within the branch.
- Promotes safe work habits and ensures that safety rules are followed.
- Develops and maintains policies and practices which will ensure positive employee and customer relations.
- Is familiar with the activities of competition, market conditions and department operation; keeps the Director of Service and if appropriate General Manager informed.
- Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
- Other duties as assigned
Manages
Service Porters
Service Technicians
Service Advisors
Service Forman
Service administrative personnel
Qualifications -
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An equivalent combination of education and experience is acceptable
- CDL preferred.
- Minimum of four years' experience in related field.
- Must display excellent leadership and communication skills.
- Requires previous supervisory experience.
- Must have positive can-do attitude.
- Must have strong work ethics and commitment to extra hours when needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
