Overview
Amazon Connect Voice & Chat Testing
- Test and validate Amazon Connect contact flows for both voice and chat channels
- Verify correct functioning of IVR prompts, menu navigation, routing rules, and agent transfer
- Perform testing of customer interaction journeys, including: IVR navigation, Queue routing, Agent connection, Chat interactions, Routing Profiles, Security Profiles, Lex Bots.
- Validate integration between Amazon Connect, Lambda functions, Frontend and backend systems
- Ensure correct data exchange between contact flows and external systems
- Support validation of integrations with AWS services commonly used with Amazon Connect, such as: AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch
- Review logs and system behaviour to help identify and troubleshoot issues during testing
Must have : Amazon Connect, Contact Flows, Routing Profiles & Queues, Amazon Lex & Polly, AWS Lambda, DynamoDB & S3, CloudWatch, IVR Design, IAM.
Pay: $50.00 - $55.00 per hour
Work Location: Hybrid remote in Dallas, TX 75215
