Oversee 24/7 operations and ensure continuity of services using trauma-informed care, low-barrier, housing-focused, and harm reduction best practices while addressing client needs through supportive engagement, de-escalation, and appropriate supervisory escalation through the appropriate chain of command.
Supervise Unit Leads, Case Management staff, Shelter Support staff, and Maintenance personnel.
Ensure compliance with shelter policies, safety procedures, HMIS requirements, ADA, Fair Housing, and applicable federal, state and local regulations.
Manage program budget, monitor expenditures, submit vendor invoices, and oversee ordering of supplies and equipment.
Monitor client safety, facility conditions, and operational performance.
Coordinate with City staff, Coordinated Entry partners, healthcare providers, behavioral health providers, and community partners.
Ensure incidents, grievances, and emergencies are addressed appropriately and documented timely.
Lead staff meetings, coaching, performance evaluations, and corrective actions.
Monitor staffing schedules and ensure adequate shift coverage.
Support implementation of trauma-informed care, harm reduction, motivational interviewing, culturally responsive services, and de-escalation practices.
Review program outcomes, data quality, and performance metrics.
Assist with audits, reporting, and quality assurance activities.
Participate in community and City meetings as required.
Develop, implement, and maintain shelter policies, procedures, quality service standards, and continuous improvement initiatives to support effective program operations and contractual performance goals.
Promote a professional, inclusive, and respectful work environment free from discrimination, harassment, retaliation, favoritism, and adherence to the zero-tolerance policy while modeling appropriate behavior and supporting management decisions and supervisory directives.
Maintain a professional appearance and attitude.
Other duties as assigned.
Demonstrate exceptional customer service in everything you do by placing the child, family, Veteran, or client first to support our mission to “Empower people to build better lives for themselves, their families, and their communities.”
