Purpose:
Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.
Responsibilities:
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Fields internal and external customer inquiries to the Service Department
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Follow service department processes to ensure internal and external customer satisfaction. This includes Repair Order, Standard Job Code, Warranty and Billing processes
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Opens and maintains work orders until they are closed or invoiced
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Reviews segments to ensure correct parts are listed and verifies that HTI charges and fees are properly billed and accounted for on work order
- Maintains Service Department filings and records related to equipment manuals
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May schedule and maintain mass channel relationships
- Updates customer profiles with information such as equipment, hours, or other information from the customer repair orders
- Actively promote and sell service marketing programs, financing and maintenance solutions to customers
- Work with Centralized Transportation to maintain vehicle maintenance files in accordance with DOT regulations
- Other duties as assigned
Experience, Education, Skills and Knowledge:
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Basic knowledge of accounting practices
- Ability to use standard John Deere applications and applications such as Microsoft Office and internet functions
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Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School diploma or equivalent experience
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Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
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Physical requirements include lifting at least 10 lbs.
