Position: Field Service Desktop Technician #Tech
Location: Onsite in (3 days) Tulsa and (2 days) Okmulgee, OK (including Stillwater and Vinita as needed)
Duration: 3 Months Contract-to-Hire
Pay Range: $22.00- $26.00
Position Summary:
Our client is currently seeking a qualified Field Service Desktop Technician to join their team onsite in (3 days) Tulsa and (2 days) Okmulgee, OK (including Stillwater and Vinita as needed) and provide end-user support. The ideal candidate must have a valid license, car insurance, and personal reliable transportation as some driving will be required for this role.
Duties and Responsibilities:
- Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable
- Provide deskside hardware and software support
- Update the asset management system of record where applicable
- Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions)
- Perform hardware refresh of aging hardware with the new device based on the end user profile
- Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix
- Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers
Skills and Qualifications:
- Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks
- Experience working with incident management tools and software packages
- Knowledge and experience working with Windows 10 / 11
- Problem solving and analytical skills to understand the technical implications of business decisions and requests
- Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
- Must demonstrate active listening skills that can collect accurate and detailed information
- Capability to learn and support new applications
- Ability to defuse tense situations and focus on the issue at hand
- Verbal communication that is polished, professional, and easy to understand over the phone when needed
- Written communication is clear and concise, and includes proper grammar, spelling, and punctuation
- Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
- Must have excellent customer service skills and end-user support experience
- Ability to translate technical language into user-friendly information
- Team player with strong work ethics, standards, initiative, attention to detail, and quality orientation
- Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders
Provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Pay: $22.00 - $24.00 per hour
Work Location: In person
