Overview
Whit’s Frozen Custard is known for fresh, made‑on‑site custard and a warm, joyful guest experience. As Assistant Store Manager, you help bring our vision to life: “From scoop to smile, we sprinkle joy across America.” You support daily operations, lead Scoop Squad, uphold brand standards, and help create a welcoming, community‑connected shop.
Role Summary
The Assistant Store Manager supports the General Manager in running a fast‑paced, quality‑focused frozen custard shop. This role blends leadership, guest service, team development, product quality, and operational execution. You lead by example, support shift operations, and help ensure every guest leaves with a smile.
Key Responsibilities
Operational Support
- Assist with opening/closing, cash handling, shift execution, and store readiness.
- Support inventory counts, stock levels, and waste control.
- Maintain food safety, hygiene, and compliance with health regulations.
- Ensure a clean, safe, organized, guest‑ready environment.
- Lead by example during peak times.
Guest Experience
- Promote a guest‑first culture with friendly, accurate, high‑quality service.
- Help resolve guest concerns with professionalism.
- Support a warm, community‑connected atmosphere.
- Ensure store presentation and product quality reflect Whit’s standards.
Team Leadership
- Assist with hiring, onboarding, training, and coaching Scoop Squad members.
- Support scheduling for peak and slow periods.
- Reinforce expectations for service, cleanliness, teamwork, and accountability.
- Lead shift huddles and daily communication.
Quality & Operational Excellence
- Uphold Whit’s product standards and preparation procedures.
- Support production of custard, toppings, novelties, and specialty items.
- Ensure consistent recipes, portions, and presentation.
- Identify opportunities to improve efficiency and service flow.
Financial & Administrative Support
- Assist with labor management, inventory, waste, and sales trends.
- Support POS accuracy, deposits, refunds, and cash procedures.
- Help complete scheduling, compliance, and operational paperwork.
SOP & Safety Compliance
- Ensure adherence to Whit’s SOPs, checklists, recipes, and policies.
- Maintain food safety, sanitation, and workplace safety standards.
- Reinforce accurate POS use and order entry.
Qualifications
· Restaurant and or Ice Cream Shop experience required
Compensation & Benefits
- Paid training and development.
- Flexible scheduling and paid time off.
- Employee discounts.
- Free Scoops
- Growth opportunities within a family‑owned business.
Core Values
- Freshness First — Every batch made with care; every product served at peak quality.
- Community Always — Support local schools, events, and causes that make Yulee thrive.
- Hospitality Matters — Treat every guest like a neighbor.
- Operational Excellence — Clean, consistent, reliable, and efficient.
- Family-Owned Heart — A small business with big purpose.
Pay: $18.50 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
