The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.
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Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
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Ensuring daily use of the Cafe Communication Binder.
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Maintain Visual Merchandising guidelines for all Café related merchandise.
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Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
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Based upon inventory findings, complete the café supply order.
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Assist Managers with the training and development of baristas
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Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
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Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
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Successfully promote all Company initiatives when interacting with customers.
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Provide the highest level of customer service to each customer.
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Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
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Perform other duties as assigned.
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Communication
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Action Orientation
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Interpersonal Skills
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Team Management and Development
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High school diploma or equivalent
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Customer service experience required
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Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
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18 years of age or older
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Strong verbal and written communication skills
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Successful completion of all background screenings
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Strong verbal and written communication skills.
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Ability to multi-task.
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Cash handling skills.
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Must be able to stand and walk for extended periods of time
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Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
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Must be able to lift or team lift objects up to 50 lbs., with or without assistance
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Must be able to communicate using speech, sight, and sound with or without an assistive device
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Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job
