Job Summary:
The Meal Program Associate is responsible for supporting the daily operations of the meal program by providing excellent customer service, coordinating meal deliveries and shuttling, managing communications, and ensuring timely support for clients. This role requires strong organizational skills, the ability to work in a fast-paced environment, and effective verbal and written communication skills.
Job Requirements:
This position is essential in maintaining the Meal program's daily activities without interruption
- Provide professional customer service support to employees, clients, and vendors.
- Coordinate and support daily meal program operations and meal distribution activities.
- Shuttle meals and supplies between designated floors as required.
- Respond to telephone inquiries and provide timely issue resolution.
- Send and manage email notifications related to meal deliveries.
- Maintain accurate records, and logs.
- Utilize Microsoft Word and Excel to prepare reports, track information, and update reports.
- Communicate effectively with team members, management, and clients regarding food deliveries and service updates.
- Monitor meals received and ensure proper handling and delivery procedures are followed.
- Support special meal requests and escalations as needed.
Maintain a professional and organized work environment while adhering to company policies and procedures.
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Job Skills:
- Strong verbal and written communication skills
- Good communication, interpersonal, and customer service skills
- Attention to detail while multitasking
- Ability to work at a computer for extended periods
- Microsoft Office experience; specifically in Outlook and Excel
- Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties
- Ability to engage in repetitive motion activities like twisting, and bending
- Able to lift 40lbs
- Comfortable in a client facing environment
- Dedicated to meeting client expectations
- Self driven and highly motivated
- Professional demeanor and dependable work ethic
Qualifications:
- High school diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Ability to work at a computer for extended periods.
- Close vision and ability to focus are necessary for performing tasks accurately.
- Previous experience with data entry is advantageous.
- Experience handling high-volume customer interactions and service requests
“The pay range for this position starts at $17.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
