The admission counselor is responsible for screening, triage, intake and following the admissions process. They assist in answering incoming calls, screen callers, and place them on the wait-list when an immediate appointment is not available. They provide clients with referrals when needed. The admission counselor gathers clinical information to obtain authorizations for client’s treatment from various funding sources. They maintain proper records in the Electronic Health Records.
REQUIRED COMPETENCIES AND SKILLS:
In-depth knowledge of substance use disorders, mental health conditions, co-occurring disorders, and evidence-based therapeutic interventions (e.g., Cognitive Behavioral Therapy, Motivational Interviewing, and 12-step facilitation).
Familiarity with various treatment modalities (e.g., inpatient, outpatient, detox, rehabilitation).
THERAPEUTIC AND COUNSELING SKILLS:
Counselors should have a deep understanding of how trauma (especially past experiences such as abuse, neglect, domestic violence, or sexual assault) can affect women. This includes recognizing the signs of trauma and addressing its impact on behavior, emotions, and substance use.
PROBLEM SOLVING AND CRITICAL THINKING:
DOCUMENTATION AND COMPLIANCE:
EDUCATION AND/OR EXPERIENCE:
- Associate, bachelor’s or master’s degree in social sciences or related field from an accredited college.
- LCDC, LPC-A, LPC, LCSW, LMSW, or LMFT required. LCDC-I with 2,000 hours minimum will be considered.
- Two to four years’ experience preferred.
- For internal candidates, in addition to clinical experience, job performance must meet expectations in key areas including judgment, leadership, and initiative.
Ability to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems involving a variety of concrete variables in standardized situations.
- Takes initiative to help the team and is flexible when asked to assist in other areas. Demonstrates concern for the overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
- Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.
- Provides coverage when other counselors are out of the office.
- Adheres to attendance requirements. Utilizes correct procedure for taking time off.
- Attends departmental and staff meetings as required.
- Acknowledge errors and demonstrate a willingness to learn and correct them.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; navigate stairs, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The ability to perform assigned duties and responsibilities with neatness, accuracy, and a degree of excellence promptly.
