Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.
Key Responsibilities
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Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
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Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
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Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
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Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
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Transaction Management: Accurately calculate prices and handle cash/credit transactions.
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Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
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Training & Development: Help train new employees in store procedures and processes.
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Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
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Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
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Other Duties: Perform additional tasks as assigned.
Qualifications
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Basic math skills and ability to recognize numbers.
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Self-motivated with a positive, energetic attitude.
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Strong leadership and teamwork qualities.
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Willingness to participate in ongoing training and development.
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Ability to stand for long periods.
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Previous experience in hospitality or customer service is preferred.
