Account Service Representative

Mutual of Omaha -
Remote

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Job Details

Full-time
$23.25 - $25.25 an hour
1 day ago

Benefits

Paid holidays
401(k)

Qualifications

Employee relationship building

Full Job Description

Location: Remote
Work Type: Full Time Regular
Job No: 505059
Categories: Customer Service, Administrative/Support
Application Closes: Closes Jul 31, 2026

2026-07-24

As an Account Services Representative you will spend your day answering phone calls and emails from our policyholders, brokers, and group office personnel, playing a pivotal role in retaining group premium income. Your focus on delivering high-quality customer service, combined with efficiency and effectiveness, will enhance overall customer satisfaction. Our next class starts on Friday, May 8th. Training will start Monday, May 11th in a virtual Camera On Classroom and hands on Training w/Mentors.

Training will be Friday September 11th from 8:00am to 4:30pm CST time and will run for 8 consecutive weeks.

WHAT WE CAN OFFER YOU:

Hourly Wage: $23.25 - $25.25, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

Uncover the intent behind Policyholders & Brokers, and Group Office inquiries on implementation, enrollment, and billing. Skillfully investigate, analyze, and resolve questions to exceed customer expectations.
Proficiency with excel, while navigating multiple systems and paying close attention to detail for smooth front-end handling.
Provide training and explanations to Policyholders and Brokers on billing, enrollment procedures, and other business processes, ensuring efficient and effective service.
Excel in service recovery by turning complaint/error situations into opportunities for positive customer experiences with every contact.
Foster lasting and effective working relationships with internal and external business partners, aligning with the department's vision and goals.

WHAT YOU’LL BRING:

Excellent human relations skills, along with strong verbal and written communication skills.
Demonstrated attention to detail and the ability to make sound, justified decisions.
Proven ability to provide quality and thorough customer service.
Display organizational and analytical skills.
Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Knowledge of group insurance products
Prior account, task or inventory management
Prior experience working in a call or contact center

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements

If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

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An inclusive culture

Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co‑workers.

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Great place to work

An inclusive culture

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