Must Have Technical/Functional Skills
Strong Project and program management skills.
- Manage multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity.
- Manage end-to-end network infrastructure delivery life-cycle including the collection and translation of business requirements to enable technical execution of network programs and projects.
- Rigorously manage scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters.
- Plan and coordinate project deliverables across multiple service providers in support of network infrastructure project requirements
- Develop and manage the network related tasks within the overall work plan
- Must have the ability to understand and translate business requirements into engineering and or implementation details.
- The Individual must possess the ability to analyze and understand a variety of existing and evolving business requirements, interface with technology engagement teams and provide best in class Threat solutions that align to meet business and technology requirements. Must have a proven track record interacting with various levels of management, clients, and technical team members in delivering technical Threat and Cybersecurity solutions.
- Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.
- The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level if needed.
- Accountable to manage the “end to end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor.
- Take direct accountability for the engineering resources and all assigned work tasks.
- Accountable for the STI/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One).
- Develop, track, report and manage engineering delivery tasks.
- Anticipate and proactively resolve issues and conflicts within and between engineering delivery workflows and all other stakeholders.
- Provide regular and pro-active status to STI/Release and Deployment management.
- Anticipate issues and report them to STI/Release and Deployment management and escalate as needed or appropriate.
- Responsible for communicating project status across delivery teams, senior leaders, and cross- functional stakeholders.
- Work with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies. Reacts to them proactively and effectively.
o Report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required. Proactively manage conflict.
o Identify and/or challenge schedules that could create conflicts; evaluate all recomm ended changes and ensure implementation schedules do not interfere with business operations/other changes.
- Work with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each implementation, release and/or task.
- Ability to manage Network technical engineering resources tasks and service delivery.
- Work with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes. Ensures appropriate change details are documented.
o Review change requests for completeness, from description, documentation, risk/impact, and post-implementation
o Participate in the change management board; conducts release readiness reviews as appropriate.
o Arrange and facilitate appropriate post-implementation review activities if/as needed
o Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change).
- Participate in incident and problem analysis for possible consequences of a change and its implementation
Roles & Responsibilities
- Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. Must have strong analytical skills.
- · Minimum of 5 years’ experience required in Technical role supporting network project/programs.
- · 5+ years of security experience with Threat solutions.
- · In depth experience in Threat platforms including SkyHigh Secure Web Gateway, F5 SSLO, Trellix FireEye.
- · Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA are a plus. Experience with Change Management and CAB processes and procedures a must.
- · Strong background in IT service delivery role.
- · Financial services (Insurance, Banking, Investment banking), is a plus.
- · Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines.
- · Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.
Generic Managerial Skills:
- In depth experience in Threat platforms including SkyHigh Secure Web Gateway, F5 SSLO, Trellix FireEye
- Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA are a plus.
- Strong background in IT service delivery role.
- Financial services (Insurance, Banking, Investment banking), is a plus.
Salary Range: $75,000-$80,000 a year
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