At First Neighbor Bank, we’re more than just a community bank—we’re a team dedicated to supporting each other, our customers, and the communities we serve. In this role, often known as Data Processing, Bookkeeping, Operations Support, or Back-Office Support, you’ll play a critical part behind the scenes, ensuring our daily operations run smoothly and accurately. If you enjoy detailed, fast-paced work and want to be part of a collaborative, service-driven organization, you’ll find a great fit here.
The Data Processing Support role is responsible for performing daily data processing, bookkeeping, proof/imaging functions, and delivering courteous, timely customer service. This position plays a key role in ensuring accurate transaction processing, system operations, and support of customer account services.
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Execute programs within the bank’s core data processing systems and maintain backup procedures and archival processes.
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Process ACH exception items including returns, notices of change, and reclamations; maintain ACH logs and records.
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Perform proof and imaging functions, including balancing transactions and correcting discrepancies.
- Provide internet banking support, including customer enrollment, troubleshooting, and ongoing maintenance.
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Support debit and credit card systems; assist with error resolution and customer inquiries.
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Handle customer service requests related to DDA accounts via phone, email, or in person.
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Process incoming and outgoing wire transactions.
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Manage transaction exceptions, including NSF items, non-post items, returns, collections, stop payments, and account holds.
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Print, prepare, distribute, scan, and archive documents such as reports, statements, and notices.
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Conduct account and transaction research as needed.
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Assist coworkers with customer service tasks when needed.
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Promote bank products and digital services and generate referrals when appropriate.
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Maintain compliance with all policies, procedures, and applicable regulations, including privacy standards.
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Participate in community activities and maintain professional relationships with customers and coworkers
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Bachelor’s degree preferred
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Minimum of three (3) years of related experience or equivalent combination of education and experience
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Strong attention to detail and accuracy in transaction processing
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Ability to multitask and transition efficiently between responsibilities
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Excellent customer service and communication skills
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Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and banking systems
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Strong organizational skills and ability to meet deadlines
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Ability to operate standard office and banking equipment.
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Office environment with moderate noise levels
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Ability to sit or stand for extended periods
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Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs
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Ability to operate office and data processing equipment
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Ability to travel between locations as needed
