Role Overview
We are seeking an Environmental Services Technician II to support our facility operations by maintaining cleanliness across patient rooms, treatment areas, restrooms, and administrative spaces. This role involves utilizing specialized equipment and supplies to ensure a professional environment while adhering to all safety and quality protocols. You will be responsible for waste and linen removal, maintaining a polished appearance, and demonstrating a deep understanding of our standard operating procedures.
Core Responsibilities
-
Ensure a sanitary environment for patients and staff by consistently cleaning and stocking assigned areas such as nursing stations, lounges, and treatment rooms.
-
Take ownership of patient interactions by providing high-quality service and following all safety protocols and signage to improve the overall patient experience.
-
Execute time-sensitive, high-level disinfection tasks in critical areas like emergency departments and isolation rooms to help maintain a safe facility.
-
Perform specialized floor and carpet maintenance, including stripping, refinishing, and upholstery extraction, to contribute to the facility's upkeep.
-
Complete additional tasks and projects as directed by management to support departmental goals.
Required Skills and Competencies
-
Maintain a customer-focused mindset by anticipating needs and remaining responsive to clients to ensure high satisfaction levels.
-
Foster an inclusive environment by working effectively with diverse groups to help the team achieve organizational objectives.
-
Demonstrate proficiency with all tools, technology, and specialized equipment required to perform your daily duties.
-
Apply a thorough understanding of departmental concepts and procedures to ensure consistent job success.
-
Build positive working relationships through active listening and professional communication to promote a culture of mutual respect.
-
Communicate clearly and effectively through both verbal and written channels.
-
Be prepared for potential local travel between various company sites.
Behavioral Expectations
-
Uphold the highest standards of integrity, ethical conduct, and patient confidentiality in all actions.
-
Manage resources and equipment responsibly while adapting quickly to new responsibilities or changes in the workplace.
-
Deliver superior service by addressing patient needs promptly, maintaining a professional image, and resolving issues through effective service recovery.
-
Propose creative ideas and adopt new techniques to help improve operational efficiency and reduce costs.
Qualifications
-
Must be able to read, comprehend, and follow English instructions, including emergency signage and technical documentation.
-
A High School diploma or GED is preferred, along with basic computer literacy for email and training modules.
-
Prior experience in a hospital or hospitality housekeeping setting is highly valued.
-
Experience operating professional cleaning machinery such as extractors and vacuums is preferred.
-
A valid California driver’s license is required if you are authorized to operate company vehicles.
Proficiency Requirements
