We’re looking for a motivated, friendly, and detail-oriented leader to oversee the daily operations of our deli department. As the Deli Manager, you will play a critical role in achieving departmental goals related to sales, profitability, food quality, safety, and customer satisfaction. This role is also responsible for developing a high-performing team, managing product preparation and inventory, and maintaining a clean, safe, and organized environment.
Duties & Responsibilities
Leadership & Team Management
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Lead, train, and develop a team of deli associates in line with company standards.
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Delegate tasks effectively to ensure smooth department operations.
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Create and manage weekly staff schedules within budgeted labor guidelines.
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Enforce company policies and foster a positive team environment.
Operations & Inventory Management
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Order deli products based on sales trends, customer demand, and promotional schedules.
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Manage vendor relationships, including product quality and credit processing.
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Analyze sales data, waste reports, and seasonal trends to adjust production plans.
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Ensure accurate labeling, stock rotation, and compliance with food safety standards.
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Maintain clean, organized displays to maximize visual appeal and freshness.
Customer Service
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Provide friendly, prompt service and assist customers with deli selections.
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Handle customer concerns and resolve issues professionally and efficiently.
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Take and fulfill custom orders accurately and on time.
Food Preparation & Production
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Oversee the preparation of sandwiches, salads, platters, and other deli goods.
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Safely operate deli equipment including slicers, scales, and mixers.
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Ensure all food handling and sanitation practices meet health department regulations
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At least 18 years of age.
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Prior supervisory or management experience required (preferably in a food retail or deli/bakery environment).
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Strong leadership and team-building skills.
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Excellent communication and customer service abilities.
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Proficiency in basic computer applications (email, Excel, scheduling software).
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Ability to multitask in a fast-paced environment while maintaining attention to detail.
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Comfortable using measuring tools and maintaining portion accuracy.
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Able to lift 20 lbs regularly and up to 40 lbs occasionally.
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Comfortable standing for extended periods and performing physical tasks.
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Able to read, write, and perform basic math functions.
Work Conditions
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Work is performed in the deli, bakery, and backroom areas, including cold storage and prep kitchens.
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Exposure to varying temperatures and kitchen equipment.
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Frequent interaction with customers and team members.
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Physical tasks include lifting, reaching, stocking, and standing for extended periods.
