At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable):
Job Description:
Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.
Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.
Schedule:
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Tues - Fri 11:30am - 8pm & Sat 10:30am - 7pm (Arizona Time) OR
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Monday - Thursday 11:30am - 8pm & Sunday 10:30am - 7pm (Arizona Time)
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Medical, dental, and vision insurance
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401K + 5% company match
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Tuition assistance up to $5k per year
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Free basic life and AD&D insurance
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Free short-and-long-term disability insurance
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Paid time off
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Employee Resource Groups
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Recognition and perks
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Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
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Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
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Identify recurring system or application issues and escalate to leadership team.
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Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
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Assist with donor scheduling.
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Monitor and analyze customer feedback
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High school diploma or GED
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Proficient computer skills
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Two years of customer service experience required
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One year of technical customer service support preferred
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One year of text, chat, social media customer support preferred
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Bilingual preferred but not required
Location:
Vitalant Remote Work Phoenix, AZ 85007
Job Category:
Sales / Community Outreach
Contact Information: [email protected]
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.
