- Job Title: Customer Service Rep
- Position Type: Full-Time Temporary
- Location: New York, NY, 10017
- Shift time: 9:00 am - 5:00 pm
- Pay Range: $ 20.00 - $ 23.00 / hr (Bi-weekly wages)
- Special Skills Required: Customer service, Data entry, office clerk, Ability to stand, sit and/or walk for long periods of time with or without accommodations
Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Essential Functions & Responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-visibility office environment.
- Maintain and monitor tidiness in copy rooms, break areas, and other office space.
- Stock the break areas with refreshments and general supplies.
- Take inventory of office supplies, identifying when to replenish and quantity.
- Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
- Document information in all logs and reports with keen attention to detail.
- Follow up and escalate service and supply requests with third party vendors on an ongoing basis.
- Daily interaction with Customers, Service Technicians, Managers, and vendors.
- Facilitate any shared email boxes.
- Adhere to all safety procedures.
- Perform other tasks as assigned
- Participate in cross-training in print and tax processing support.
- Provide backfill as needed.
- Availability for overtime during busy season.
- Key Skills:
- Excellent communication skills both verbal and written, in person, email or telephone
- Ability to interface with end-user in a professional manner, with a sense of urgency
- Ability to effectively work individually or in a team environment
- Competency in performing multiple functional tasks
- Excellent communication skills, both verbal and written
- Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
- Minimum Qualifications:
- 18 Years of Age or Older
- High School Diploma or GED
- Minimum of 1-year customer service-related experience
- Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area
- Physical Requirements:
- Required to stand, walk, simple grasp, reach with hands and arms
- Repetitive motion is required; may require twisting/bending/climbing
- May lift up to 50 lbs. frequently
- Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations
"The pay rate for this position starts at $ 20.00 - $ 23.00 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
Job Types: Full-time, Temporary
Experience:
- Client / Customer service: 1 year (Required)
Work Location: In person
