SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.
ESSENTIAL FUNCTIONS
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Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
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Assist members with all transportation concerns.
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Maintain accurately entered data.
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Adhere to HIPAA guidelines regarding member confidentiality.
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Maintain an acceptable attendance and tardiness record.
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Schedule standing orders and demand trips using the NET InSight® transportation management system.
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Schedule subscription trips to providers according to the Provider Assignment roster
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Maintain professionalism when dealing with medical facilities.
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Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
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Insurance verification for both dialysis and nursing home patients.
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Retrieve messages from the call center for daily appointments.
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Train new employees.
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Assist dispatchers in writing up send-backs.
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Check member files for accuracy in the system.
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Process monthly recertification and attendance verification reports.
QUALIFICATIONS REQUIRED
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Excellent communication skills.
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Basic computer and typing skills.
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Customer service experience.
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Able to work in a busy environment.
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Able to work independently or with a team.
MINIMUM REQUIRED EDUCATION/TRAINING
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High School graduate or equivalent.
