Job Title: Client Services Center Supervisor Starting
Salary range: $50,000.00-$54,000.00 per year
Location: Indianapolis (with travel up to 15%)
FLSA Status: Salaried/Exempt
Hours: Full Time
Level: Supervisor I
Summary:
The Indianapolis IYG Client Services Center Supervisor is responsible for overseeing and coordinating the delivery of programs, activities, and services to LGBTQ+ youth, ages 12-19. This role involves supervising Client Support staff, ensuring that programs are inclusive, supportive, and responsive to the unique needs of LGBTQ+ young people. The Indianapolis IYG Client Services Center Supervisor will play a key role in ensuring the center provides a safer, welcoming, and affirming environment for all young people. This position also serves as a conduit, building and maintaining key community relationships.
KEY RESPONSIBILITIES:
Supervision & Leadership (45%):
Lead and supervise Indianapolis IYG Client Support staff through regular supervision, feedback, and support. Help to train new hires and existing employees.
Conduct performance evaluations and implement professional development plans for team members. Coaching and counselling employees as needed.
Ensure staff compliance with organizational policies and best practices for serving LGBTQ+ young people. (including Safety related ones)
Center Management (15%):
Oversee day-to-day center operations, ensuring that all programs and activities are delivered effectively and meet the needs of LGBTQ+ young people.
Monitor client intake processes and ensure that all clients receive appropriate support.
Collaborate with the Volunteer and Client Specialist to ensure all volunteers have the requisite training, support, scheduling and communication.
Ensure effective implementation of client services protocols that prioritize inclusivity, cultural competence, and trauma-informed care.
Collaborate with staff to address any client concerns, conflicts, or crises in a timely and compassionate manner.
Oversee and delegate operational tasks to ensure the cleanliness of shared client spaces is maintained daily and inventory needs are routinely monitored, stocked, and maintained.
Program Development & Implementation (15%):
Oversee the design and implementation of new center programs and activities.
Regularly assess the effectiveness of programs and services and make recommendations for improvements.
Coordinate with the Engagement team to ensure key marketing materials and social media campaigns occur timely and efficiently.
Community Engagement & Outreach (15%):
Work closely with the Advisory Council and internal teams to create and maintain relationships with community partners and collaborators, schools, and potential donors/organizations.
Represent the center at community events and meetings to promote services and advocate for LGBTQ+ young people.
Collaborate with external organizations to enhance services, resources, and opportunities for LGBTQ+ young people.
Administration & Reporting (10%):
Ensure accurate and timely documentation, data collection and reporting.
Assist in the execution of grant funded projects and associated reporting.
Oversee budgetary aspects related to center planning and spending.
Relationships:
Reports to: Manager of Client Services
Direct Reports: Client Support Specialist(s) and Support Advocate for Youth
Collaborative Relationships:
Young Adult Support Advocacy Supervisor, Engagement Department, Resource Development Team, Mental Health Therapy Team, Support Advocacy Team, Operations Department
REQUIREMENTS
Associate’s degree or higher in education, social work, youth development, psychology, or related field preferred.
3 or more years of experience in youth services or social services roles.
2 years or more in a supervisory or people management role.
1 year or more experience working with LGBTQ+ young people in vulnerable situations.
Strong understanding of challenges faced by LGBTQ+ youth, including identity, mental health, and safety.
Knowledge of trauma-informed care practices.
Knowledge of crisis intervention strategies.
Experience with culturally competent service delivery.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Ability to build relationships with diverse stakeholders.
Ability to work independently and manage multiple priorities.
Proficiency with client management software.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Passionate advocate for LGBTQ+ youth.
Must work up to 3 evenings per week on-site in the center with clients
Commitment to racial equity and alignment with IYG’s mission and values.
Empathetic, compassionate, and able to handle sensitive situations with discretion.
Collaborative team player with a strong work ethic and positive attitude.
Must have reliable transportation, and travel up to 15% monthly
Must pass all background checks
**We encourage people of color, transgender, and non-binary people to apply. IYG is an equal opportunity employer and welcomes everyone, including non-LGBTQ+ people, to join our team. At IYG, we are dedicated to being diverse, inclusive, and authentic.
Job Type: Full-time
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- What is your highest level of education?
- Do you have knowledge of or experience working with LGBTQ young people? If so for how long?
- Are you willing to work mostly onsite with some work from home one day a week?
Experience:
- working with young people: 1 year (Required)
- Supervisory: 2 years (Required)
- social services work: 2 years (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Relocate:
- Indianapolis, IN 46208: Relocate before starting work (Required)
Work Location: In person
