The responsibilities of this job include, but are not limited to the following:
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Assisting Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed.
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Coordinating external clinical resources efficiently according to NCM directives and care plans using the resources available.
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Collaborating with department leadership to support and improve the effectiveness and efficiency of the NCM/Value-Based Care (VBC) workflow process.
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Understanding the electronic medical record system, NCM module, and any relevant payer-specific systems.
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Developing and maintaining strong relationships with patients, Patient First providers, ancillary staff, and external clinical support resources to ensure continuity of care.
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Conducting telephonic outreach to patients by relaying scheduled appointment details or other telephonic advice per Patient First and VBC-specific instructions.
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Assisting patients with appointment scheduling; conducting follow-ups with patients to ensure compliance with recommendations and follow-up appointments as needed.
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Coordinating any necessary patient information to support specialist appointments and transitions of care between in-patient, specialty, and primary care settings. This may include obtaining patient demographics, medical records, and/or outside reports.
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Communicating necessary patient updates, escalating any clinical needs or questions, and ensuring an effective handoff has been made to the assigned NCM.
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Facilitating the transfer of all urgent and emergent calls to a NCM, the Quality Improvement Project Director, or Clinical Director, VBC.
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Assisting with maintaining developed lists of medical and community resources available to patients and maintaining collegial relations with frequently-used organizations.
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Fostering positive relationships with and effective communication between Patient First, consulting providers, hospitals, and other frequently-used healthcare resources.
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Assisting with the day-to-day operations and administrative needs of the NCM department.
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Completing assigned checklists within the assigned shift.
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Receiving and storing supplies, as well as restocking the NCM area as needed.
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Attending staff meetings as scheduled by the VBC Nursing Care Manager.
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Handling NCM requests in a timely manner.
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Maintaining complete confidentiality in accordance with the organization and HIPAA.
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Operating and maintaining office equipment as trained.
Minimum education and professional requirements include, but are not limited to, the following:
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Must be eighteen years of age or older.
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Associate degree preferred with at least 1 year of experience in a medical setting. Previous clinical experience (e.g., as a Medical Assistant) is preferred. Previous clinical experience within a Patient First center is highly preferred.
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Experience in scheduling appointments with multiple providers, including diagnostic testing.
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Ability to work in a team-oriented environment and be highly organized.
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Ability to work and communicate effectively with all levels of administrative and professional personnel.
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Exceptional oral, written, and telephonic communication skills.
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Self-disciplined, self-directed, motivated, energetic, passionate, and innovative.
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Must be able to sit, stand, and walk for long periods of time.
Salary Range: $18.00 - $23.00, depending on experience.
Benefits and Other Compensation:
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Health, Dental and Vision insurance for employees and dependents
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Disability, Life and Long Term care insurance
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Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
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Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
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Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
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Discounted medical treatment at any Patient First location for employees and immediate family
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Bonuses include:
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Recruitment Bonus
