Medical Receptionist

IR Centers® -
Henrico County, VA

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Job Details

Full-time
9 hours ago

Qualifications

High school diploma or GED

Full Job Description

IR Centers at Virginia Urology is a multidisciplinary private practice endovascular lab. We are leading minimally invasive procedures across the U.S. by providing interventional radiology services in an outpatient setting.

Learn more about IR Centers here: https://youtu.be/YhLFlp789hg

Job Type: Full-time, Monday through Friday, Day shift

Location: Henrico, VA 23233

As a Medical Receptionist / Surgical Scheduler at Virginia Urology, you’ll play a key role in welcoming patients, checking them in for their appointments, and managing referral calls. Your primary responsibility will be reaching out to referred patients to schedule consultations and procedures in a timely, professional manner.

Qualifications:

High school diploma or equivalent
2 years of medical scheduling experience
English
Bilingual (Preferred)

Responsibilities:

Greet callers warmly and serve as the first point of contact for patients

Answer incoming calls promptly and manage phone systems (e.g., RingCentral)
Perform front desk duties, including cross-training and maintaining punctual, reliable coverage
Process incoming referrals and proactively contact patients to schedule appointments
Schedule consults and procedures while accurately collecting and updating demographic and insurance information
Confirm, cancel, and reschedule appointments as needed
Use EMR systems and the Patient Tracker to align provider availability with patient needs
Perform patient check-in and check-out, including insurance verification, referrals, and collections
Discuss insurance benefits with patients and coordinate with the billing team as needed
Prepare and maintain required reports (e.g., sedation reports)
Communicate effectively with providers, staff, and external offices regarding scheduling and patient needs
Address patient concerns professionally and provide excellent customer service
Perform additional administrative duties as assigned

Skills:

Self-motivated with strong organizational and time management skills

Strong verbal and written communication skills, with the ability to effectively interact with patients and clinicians regarding scheduling
Ability to multitask in a professional and courteous manner, including managing a multi-line phone system
Excellent problem-solving and interpersonal skills, with a focus on patient satisfaction
Demonstrates teamwork, flexibility, and a positive, professional attitude in all interactions
Proficient in computer systems and software, including Microsoft Office and EMR systems

Apply to join IR Centers at Virginia Urology!

IR Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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