The Donations Ambassador plays a key role in ensuring a positive and efficient donation experience for all donors at the ReStore. This position is responsible for greeting and assisting donors during the drop-off process, inspecting donated items for quality and suitability, and supporting the ReStore team with donation processing, organization, and merchandising.
The Donations Ambassador serves as a visible representative of Habitat for Humanity of Orange County (Habitat OC), providing excellent customer service and communicating the mission of Habitat OC to donors, shoppers, and volunteers.
Donor Relations & Customer Service
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Greet and engage donors in a friendly, professional, and mission-driven manner.
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Provide information about Habitat OC’s mission, programs, and community impact.
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Assist donors with unloading, sorting, and staging donations.
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Ensure all donors receive timely assistance and a positive experience at the ReStore.
Quality Control & Processing
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Inspect incoming donated items for cleanliness, condition, and compliance with donation guidelines.
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Determine the appropriate disposition of items that do not meet quality standards (e.g., recycling or disposal).
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Accurately document, categorize, price, and prepare items for merchandising.
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Assist in maintaining organized records of donations received.
Store & Warehouse Support
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Support ReStore staff and volunteers in processing, organizing, and moving items to the sales floor.
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Assist with merchandise display and replenishment to ensure an attractive, shopper-friendly environment.
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Collaborate with warehouse and donation teams to ensure efficient inventory flow.
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Help maintain a clean, safe, and organized donation area and ReStore environment.
Team Collaboration & Training
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Work closely with Store Management to ensure donation processes are efficient and consistent.
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Share donor feedback and suggestions for process improvement.
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Participate in training sessions on donation standards, safety, and customer service.
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Support the training of new staff and volunteers on donation intake and quality control procedures.
Safety
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Follow all ReStore and Habitat OC safety policies and procedures.
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Report hazards, unsafe practices, or damaged equipment immediately.
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Maintain compliance with OSHA and Cal/OSHA safety standards.
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Strong customer service and interpersonal skills.
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Detail-oriented, with the ability to assess product quality and condition.
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Organized, efficient, and able to multitask in a fast-paced environment.
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Team-oriented, adaptable, and proactive.
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Basic computer skills (POS system, data entry, or record-keeping).
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Knowledge of and commitment to Habitat OC’s mission and values.
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Familiarity with or willingness to learn and enforce OSHA safety standards.
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High school diploma or equivalent required; additional coursework or training in customer service a plus.
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1–2 years of experience in retail, warehouse, or customer service setting preferred.
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Valid California driver’s license and clean driving record required.
