PA0736 Administration Center
Job Description
This individual will be responsible for daily loan servicing of all Loss Mitigation loans.
Essential Functions
- Complete monetary/maintenance transactions based on the instructions of Loss Mitigation personnel
- Complete charge-offs, dispositions, and settlements in a timely manner
- Reconcile and balance General Ledger accounts daily
- Track expense invoicing on loan history per Loss Mitigation instructions
- Respond to customer inquiries with exemplary customer service in established service agreements
- Process short term loan modifications
- Research and correct errors as applicable
- Ensure total document and data integrity attributes to comply with CECL data points
Additional Essential Functions
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order
to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Additional Responsibilities
- Complete special projects upon requests
Safety and Health for Supervisors without Direct Reports
- Discourage any unsafe work habits by setting a good example for employees by following the required safe
work practices as indicated by the safety and loss prevention program
- Consistently and fairly enforce safe work practices
- Ensure that each employee knows what to do in the event of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Associate's Degree Business Administration/Finance
Work Experience
2 - 6 years Banking Experience
2 - 6 years Customer Service experience
General Employee Knowledge, Skills, and Abilities
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
- Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of loss mitigation loan products, loan support, credit policy, compliance and interpretation of legal and regulatory issues
Ability to work on multiple tasks without compromising quality
Ability to work for ways to help customers without introducing risk to Northwest
Ability to collaborate on solutions and provide appropriate feedback as needed
Efficient communication (written and verbal), time management, and organizational skills
Ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
