Direct Support Advocate
Job Description
Title:
Direct Support Advocate.
Location:
LCS Main Site or The Village.
Classification:
- Full-Time
- Hourly, Non-Exempt.
Collective Bargaining Unit:
This position is part of a collective bargaining unit.
Hourly Wage:
- $20.50/hour.
- $1.00/hour night shift differential.
Employee Benefits Include:
Benefits eligibility is based on employment status (full-time).
Health & Wellness:
- Comprehensive health, dental, and vision insurance (80% employer-paid; effective the 1st of the month following 30 days of full-time employment).
- Employee Assistance Program (confidential and employer-paid).
Financial Security:
- $25,000 Basic Life and AD&D Insurance (100% employer-paid).
- Voluntary Supplemental Life Insurance (employee-paid option for additional coverage).
- Short- and Long-Term Disability Insurance.
- 401(k) retirement savings plan.
Work-Life Balance:
- Paid time off for illness and vacation, accrued immediately upon hire.
- Paid holidays.
- Employee referral program with a $50 bonus.
Schedule:
- 4 or 5 days per week
- Attendance of mandatory staff meetings and training.
Reports To:
Shelter Manager
Supervises:
None.
Overview:
The Direct Support Advocate (DSA) is instrumental in providing essential support and assistance to individuals experiencing homelessness. The DSA is responsible for offering compassionate aid, addressing basic needs, and fostering a welcoming environment for guests. By maintaining safety, promoting inclusivity, and collaborating with fellow staff and external partners, the DSA contributes significantly to the success and well-being of those served by Lawrence Community Shelter at the main facility and at The Village.
Principal Responsibilities:
Guest Support and Assistance:
- Provide direct support and assistance to guests, addressing their basic needs and promoting their well-being.
- Engage with guests in a compassionate and respectful manner, fostering a supportive environment.
- Conduct regular check-ins with guests to assess their needs and offer assistance with accessing resources and services.
- Collaborate with other staff members to address guest concerns, resolve conflicts, and de-escalate tense situations effectively.
- Assist with general maintenance, cleaning, and sanitization to ensure a clean and safe environment.
Safety and Security:
- Maintain vigilance to ensure the safety and security of guests, staff, and facilities.
- Conduct routine patrols and inspections of the premises to identify and address any safety hazards or security concerns.
- Respond promptly to security disturbances and emergencies, following established protocols and procedures.
- Work closely with other team members to implement safety measures and maintain a secure environment.
Documentation and Recordkeeping:
- Keep accurate and detailed records of guest interactions, incidents, and activities, ensuring compliance with organizational policies and protocols.
- Document any violations of rules or policies observed and actions taken to address them, maintaining confidentiality and professionalism at all times.
- Assist with data entry and recordkeeping tasks as needed to support the efficient operation of shelter services.
Team Collaboration:
- Communicate effectively with other staff members to coordinate efforts and share information relevant to guest support and safety.
- Participate actively in staff meetings, trainings, and professional development activities to enhance skills and knowledge related to guest services and support.
- Assist with urgent operational needs and with external partners and service providers to facilitate access to resources and services for guests, promoting a holistic approach to guest support and well-being.
Qualifications:
Minimum Qualifications:
- High school diploma or equivalent.
- Experience with conflict resolution and de-escalation techniques.
- Proficient in effective communication, both orally and in writing, with individuals from diverse backgrounds.
- Capable of working collaboratively as part of a team, demonstrating effective problem-solving abilities and a willingness to assist colleagues when necessary.
- Exercises sound judgment and discretion in all interactions, maintaining confidentiality and acting with honesty and integrity at all times.
- Maintains physical capability to meet the demands of the role, including standing, lifting, and mobility for extended periods.
- Demonstrated experience using relational databases, i.e., Microsoft Office for documentation, communication, and task management.
Preferred Qualifications:
- Familiarity with principles of trauma-informed care, Housing First, and housing-related resources, demonstrating an understanding of the unique needs of individuals experiencing homelessness.
- Previous experience working with vulnerable populations, including those experiencing homelessness, racial/ethnic minorities, LGBTQIA individuals, or individuals with mental health or substance use challenges.
Experience implementing and promoting diversity, equity, and inclusion practices in professional settings.
Skills and Competencies:
- Interpersonal Skills: Strong interpersonal and communication skills to engage with diverse populations in a compassionate, respectful, and supportive manner.
- Organizational Skills: Demonstrates attention to detail in maintaining accurate records and completing tasks efficiently and effectively.
- Technical Proficiency: Skilled in using Google Workspace, Microsoft Office, and other software tools to manage administrative tasks and documentation.
- Boundary Management: Skilled in establishing and maintaining clear, professional boundaries with guests and colleagues, ensuring a respectful and supportive environment.
- Cultural Sensitivity: Promotes inclusivity and a trauma-informed approach, respecting diversity in all interactions.
- Professionalism: Maintains a high standard of professionalism in performance, demeanor, and appearance, consistently reflecting the values and mission of the organization.
- Adaptability: Proactive and creative in addressing challenges, demonstrating flexibility and a constructive approach to problem-solving.
Physical Requirements:
- Able to perform physical tasks, including standing, bending, reaching, and lifting up to 50 pounds.
- Proficient operation of office equipment involving continuous hand/arm movements.
- Ability to move about and maintain mobility for up to 10 hours per day, with frequent engagement in stationary positions for extended periods.
Miscellaneous Requirements:
- Must be at least 21 years of age.
- Possession of a valid driver's license and the ability to drive is not a mandatory requirement for this position but is strongly desired.
- Employees that drive as part of their job duties must meet LCS’ auto insurance.
- Must successfully pass pre-employment background screening.
Diversity and Inclusion:
We welcome applications from individuals with diverse backgrounds, particularly those with experience in social services, working with people experiencing homelessness, or who have lived experience of homelessness. This commitment is reflected in our services and workplace culture, promoting equity for guests and staff alike.
Equal Employment Opportunity:
Lawrence Community Shelter is an equal opportunity employer committed to creating an inclusive environment for all employees. We provide equal opportunity for all individuals seeking employment and prohibit discrimination or harassment based on race, age, color, religion, sex, gender, gender identity or expression, marital status, sexual orientation, pregnancy status, familial status, national origin, ancestry, immigration and citizenship status, disability, union activity, or any other characteristic protected by federal, state, or local law.
Pay: $20.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Are you at least 21 years of age or older?
Experience:
- Caregiving: 1 year (Required)
Location:
- Lawrence, KS 66046 (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Lawrence, KS 66046 (Required)
Ability to Relocate:
- Lawrence, KS 66046: Relocate before starting work (Required)
Work Location: In person
