Compensation: $25.00/hour
Employment Status: Full-time, on-site
Role Summary
We are looking for a reliable, service-oriented Counter Sales Representative to support our clientele with their HVAC and refrigeration equipment needs. You will thrive in this role if you possess solid customer service capabilities, foundational HVAC expertise, and the efficiency required to manage order processing within a busy supply house.
Primary Duties-
Ensure every visitor is welcomed immediately with helpful and expert assistance
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Handle all incoming phone inquiries with a professional demeanor
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Help clients identify the right products while providing pricing, availability, and technical guidance
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Ensure high accuracy when inputting and managing orders, invoices, returns, and warranty claims to keep operations running smoothly
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Suggest relevant accessories and appropriate product alternatives to help customers complete their projects
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Manage the lifecycle of customer inquiries and pending orders to ensure timely fulfillment
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Oversee cash-box management and ensure all financial reconciliations are precise
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Utilize technical resources like vendor catalogs, cross-reference guides, and safety sheets to support daily operations
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Assist in the intake, sorting, and systematic organization of incoming stock
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Support the loading and unloading of inventory for company trucks, client vehicles, and external shipping partners
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Utilize forklifts and other warehouse machinery to move materials safely
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Perform local delivery tasks as the need arises
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Keep the showroom, counter, and warehouse areas tidy and secure to foster a safe environment for everyone
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Take part in the rotating schedule for after-hours emergency support
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Handle other responsibilities as they are delegated
Requirements-
Prior experience in wholesale distribution, warehouse operations, or counter sales for HVAC or plumbing is highly valued
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Fundamental understanding of refrigeration and HVAC systems
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Capability to identify parts and suggest suitable alternatives to improve customer project outcomes
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Excellent organizational, communication, and analytical skills
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Proficiency with computer systems for tasks like inventory management, order entry, and research
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Ability to foster positive relationships with vendors, staff, and customers
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Consistent punctuality and the ability to follow instructions in a high-volume setting
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Possession of a valid driver’s license is preferred for delivery duties
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Prior forklift operation experience is a plus, though we can provide training
Physical Demands-
Capacity to lift and transport items weighing up to 75 pounds on a regular basis
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Ability to remain standing for long shifts and perform movements like bending, stretching, or climbing ladders
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Strong manual dexterity for handling materials and using computer hardware
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Ability to maintain safety protocols when working near solvents or chemicals
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Comfort working on concrete surfaces across both climate-controlled retail spaces and non-heated warehouse zones
Availability-
Standard hours are 7:30 AM to 5:00 PM, Monday through Friday
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Flexibility for overtime is necessary during busy periods or inventory cycles
Essential proficiencies include:
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Retail Sales
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Customer Service
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Service Advisor/Writer
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Equipment/Parts Counter Sales
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Business-to-Consumer (B2C)
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Inside Sales
