About Us
Integrity Warranty LLC is a rapidly growing Vehicle Service Contract provider headquartered in Ooltewah, TN. We proudly serve automotive dealerships nationwide with honest coverage, fast and fair claims decisions, and exceptional support for our agents, dealers, and contract holders.
We believe in promoting from within, investing in our team, and fostering a positive workplace culture built on accountability, communication, and respect.
Position Overview
We are seeking an experienced Automotive Service professional to join our Claims Team as an Automotive Claims Adjuster. If you have solid dealership service department experience and are ready to transition out of the 50–60 hour service drive grind into a steady Monday–Friday office role, this could be the ideal next step in your automotive career.
This role requires proven automotive service knowledge and the ability to make informed, fair decisions on vehicle service contract claims.
Applicants without dealership service department experience will not be considered.
Responsibilities
- Investigate, analyze, and determine coverage and liability for vehicle service contract claims
- Communicate professionally with contract holders, repair facilities, service advisors, agents, and claimants
- Collect and document detailed statements, repair information, and findings in claim files
- Calculate, authorize, and process claim payments within designated authority levels
- Negotiate and adjudicate claims independently with minimal supervision
- Develop expertise in vehicle service contract coverage, terms, and exclusions
- Work closely with Claims Supervisors to ensure accurate and compliant claim handling
- Maintain a high level of accuracy, integrity, and customer service in all interactions
This is a 100% in-office position. Remote work is not available.
Qualifications
- Previous automotive dealership experience required
(Service Advisor, Service Consultant, Technician, Warranty Administrator, etc.)
- Strong understanding of automotive repair processes and labor time guides
- Excellent verbal and written communication skills
- Ability to analyze complex information and make sound decisions
- Strong negotiation and conflict resolution skills
- Proficiency with Microsoft Office (Excel, Outlook, etc.)
- Detail-oriented, organized, and able to work independently in a fast-paced environment
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Office: 1 year (Required)
- Automotive service: 1 year (Required)
- Auto service management: 1 year (Required)
- automotive technician: 1 year (Required)
Ability to Relocate:
- Chattanooga, TN: Relocate before starting work (Required)
Work Location: In person
