Linon Home Decor Products Inc. is seeking a motivated, customer-focused Customer Service Representative to join our growing team.
For more than 50 years, Linon Home Decor Products Inc. has been a leader in the design, import, and distribution of quality home furnishings. As a global e-commerce and wholesale furniture company, we proudly serve retailers throughout North America and around the world. Our corporate headquarters is located in Mineola, New York, with distribution centers in North Carolina and California.
At Linon Home Decor Products Inc., we are committed to exceptional craftsmanship, product quality, innovation, and outstanding customer service. We are looking for a team member who shares these values and is passionate about creating a positive customer experience.
Position Summary
The Customer Service Representative serves as the primary point of contact between our customers and the company. This role is responsible for providing timely, accurate, and professional support by responding to customer inquiries, processing orders, resolving issues, and ensuring an exceptional customer experience.
The ideal candidate is professional, empathetic, detail-oriented, and thrives in a fast-paced environment. Strong communication skills, problem-solving abilities, and a commitment to customer satisfaction are essential for success in this role.
Essential Responsibilities
- Process customer orders accurately and efficiently using multiple systems and software applications.
- Respond promptly to customer inquiries via phone and email while maintaining a professional and courteous demeanor.
- Assist customers, sales representatives, and internal departments with questions regarding orders, products, shipping, and account information.
- Review, analyze, and process return merchandise authorizations (RMAs), credits, and related documentation.
- Investigate and resolve customer concerns by identifying root causes, determining appropriate solutions, and following through to completion.
- Develop and maintain thorough knowledge of Linon's products, policies, and procedures to provide accurate information and recommendations.
- Serve as a trusted resource for product and technical information.
- Collaborate with cross-functional teams to ensure timely issue resolution and exceptional customer satisfaction.
- Maintain detailed and accurate customer records within company systems.
- Stay current on product updates, company initiatives, and industry trends.
Required Qualifications
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with Microsoft Office 365, including Outlook, Excel, Word, and Teams.
- Ability to work independently while contributing effectively within a team environment.
- Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime as business needs require.
Preferred Qualifications
- Experience using SAP S/4HANA or other ERP systems.
- Previous customer service experience within the furniture, logistics, distribution, manufacturing, or e-commerce industries.
- Experience processing customer orders, returns, and freight-related inquiries.
Why Join Linon?
At Linon Home Decor Products Inc., you'll become part of a collaborative team dedicated to delivering exceptional products and outstanding service. We value our employees and offer:
- Competitive compensation
- Comprehensive benefits package
- Paid time off and company holidays
- Opportunities for professional growth and development
- Supportive and collaborative work environment
- Stable company with over 50 years of industry leadership
If you enjoy helping customers, solving problems, and working in a fast-paced environment, we encourage you to apply and become part of the Linon team.
Equal Employment Opportunity
Linon Home Decor Products Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
