Position Summary
We are seeking a reliable, professional, and guest-focused Part-Time Front Desk Agent to join our team. This position is responsible for providing excellent customer service while assisting guests with their hotel needs from arrival through departure.
Responsibilities
- Greet and assist guests in a friendly and professional manner
- Complete check-in and check-out procedures
- Handle reservations, payments, and guest accounts
- Answer questions and resolve guest concerns promptly
- Provide information about rooms, rates, amenities, and hotel services
- Coordinate with Housekeeping to ensure rooms are ready for arrival
- Assist with group, event, wedding, and VIP reservations
- Maintain accurate guest and reservation records
- Promote hotel services and upgrades when appropriate
Qualifications
- Previous hotel or customer service experience preferred
- HotelKey PMS experience is a plus
- Strong communication and organizational skills
- Professional attitude and excellent customer service skills
- Dependable, punctual, and able to work independently
- Must be able to pass a background check in accordance with applicable law
Schedule & Availability
This is a part-time position requiring open and flexible availability. Shifts may vary and include:
AM PM Overnight Audit Weekends Holidays
Candidates must be willing to work a variety of shifts and available to pick up additional shifts when needed, including covering unexpected team member call-outs.
If you are dependable, flexible, and enjoy providing great service to hotel guests, we encourage you to apply!
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Experience:
- HotelKey or Pep: 1 year (Required)
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
