Service Manager – Acura Dealership (High-Performance Store)
Location: Brooklyn, NY
Job Type: Full-Time
Compensation: $120,000 – $200,000+ (Base + Performance Bonus)
About the Role
We are seeking an experienced Service Manager to lead operations at our Acura service department within a high-volume, multi-franchise dealership group.
This is not a “desk manager” role. You will be responsible for driving revenue, controlling expenses, developing your team, and delivering a premium customer experience consistent with the Acura brand.
Key Responsibilities
- Oversee all fixed operations: service, parts coordination, and shop productivity
- Drive customer pay growth, effective labor rate (ELR), and hours per RO
- Manage and develop service advisors, technicians, and support staff
- Ensure strong CSI performance aligned with manufacturer benchmarks
- Monitor and improve:
- Technician efficiency and proficiency
- Workflow and shop capacity
- Parts-to-service coordination
- Maintain compliance with Acura warranty and policy requirements
- Implement and enforce consistent processes for inspections, upsells, and customer communication
What We’re Looking For
- 5+ years of dealership service management experience
- Strong understanding of luxury service expectations and customer handling
- Proven track record of:
- Growing customer pay revenue
- Improving ELR and technician productivity
- Managing large teams in a fast-paced environment
- Experience with Acura or other luxury brands preferred
- Deep knowledge of dealership systems (DMS, scheduling, workflow tools)
- Strong leadership presence—must be able to hold team accountable
Compensation & Benefits
- Competitive base salary + aggressive performance bonus
- Earnings potential $140K–$200K+ based on performance
- Health, dental, vision insurance
- 401(k) with company match
- Paid time off and holidays
Why Join Us
- High car count and strong customer base
- Modern facility with ongoing investment in equipment and infrastructure
- Ownership focused on growth, accountability, and performance
- Opportunity to make a real impact and advance within the organization
Important
We are looking for a hands-on operator, not a placeholder.
If you are not comfortable being accountable for performance metrics and team execution, this is not the right fit.
Apply Now
Submit your resume through Indeed. Qualified candidates will be contacted promptly.
Pay: $120,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
