REPORTS TO: General Manager
MISSION STATEMENT: At Wisco Taco Foxtrot, our mission is simple: serve up inventive flavors, Wisconsin charm, and laid-back fun; one taco and cocktail at a time. We’re here to bring people together in a vibrant, welcoming space that feels like your favorite hangout. Whether you're staying for hours or just stopping in, WTF is your go-to spot for food, fun, and unforgettable moments.
INSPIRE WONDER Innovate with Flavor | Surprise and Delight
FOSTER HOSPITALITY Inclusive Culture | Home Away from Home
PURSUE EXCELLENCE Exceptional Every Time | Details Matter | Quality First
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Ownership Mindset
CULTIVATE COMMUNITY Team Collaboration | Community Connection | Celebrate Often
The Server is responsible for delivering attentive, knowledgeable, and guest-focused service while serving food and beverages in accordance with property standards and all applicable regulations. This role ensures a welcoming guest experience through accurate order taking, menu expertise, responsible alcohol service, and effective upselling. The position requires strong cash-handling skills, collaboration with the bar and service team, and a commitment to cleanliness, safety, and compliance with NC food safety and ABC regulations, all while contributing to a positive, team-oriented work environment.
DUTIES AND RESPONSIBILITIES:
Food and Beverage Service
Appropriately welcome, interact with, and take food and drink orders from guests
Check identification of guests to make sure they meet age requirements for purchase of alcohol
Ensure that the service areas are fully set up and maintained throughout the shift
Set and maintain guests with appropriate service ware and serve, check on, and run food
Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink)
Assess customers’ needs and preferences and make appropriate recommendations
Ability to utilize sales tactics to upsell on food or drink as appropriate
Serve customers in a friendly and helpful manner
Provide guidance to guests on property programming and general regional information
Stay guest focused and nurture an excellent guest experience
Cash Handling and Inventory
Ring in and collect payment for all food and beverage served
Handle an assigned house bank and follow all cash handling procedures as per property standard
Communicate ordering needs to minimize running out of items
Communication and Teamwork
Perform other duties as assigned by managers
Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
Communicate in a professional manner to all other staff, guests, managers
Work together with other staff in a “One Team, One Dream” mentality
Cleanliness, Health, and Safety Standards
Ensure all work surfaces are kept in neat and tidy condition throughout service
Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off
Maintain clean work areas throughout service
Comply with all NC Department of Food and Safety regulations
Comply with all NC ABC regulations
Minimum of 1 year full service serving experience
Customer-oriented and upbeat personality
Must be eligible to work in the United States
Exceptional organizational and operational skills, and detail-oriented
Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management
- Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays
High School Diploma / GED preferred
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 35 lbs. as needed
Ability to carry and balance heavy food & beverage trays
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Maintains strong personal image and uniform standards
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
COMPENSATION: $6/hr plus tips (averaging $26-$35/hr with tips)
