Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! Your compassionate approach will help build lasting relationships, resolve inquiries efficiently, and contribute to a positive customer experience.
Responsibilities
- Respond promptly and courteously to customer inquiries via phone, email, and live chat platforms.
- Manage client activity and maintain accurate records of transactions and interactions.
- Assist with office management tasks including filing, data entry, and organizing client information using spreadsheets and productivity software like Microsoft Office and Google Workspace.
- Collaborate with team members to improve office workflows, streamline client communication processes, and enhance overall productivity.
- Maintain a high level of computer literacy by utilizing various office tools, including Word processing, and spreadsheets to ensure accuracy and efficiency.
Experience
- Demonstrated customer service skills with the ability to communicate effectively via phone and email.
- Familiarity with technical proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry tools.
- Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Previous roles involving clerical duties such data entry and filing.
Pay: $19.00 - $24.00 per hour
Benefits:
Work Location: Hybrid remote in Putnam, CT 06260
