Job Description:
The Parts Representative is responsible for assisting customers by properly identifying needed items, using parts catalogs and the computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, maintaining shelf stock, and performing all other duties as assigned by the Parts and Product Support Manager.
Company Description:
Ditch Witch Mid-States is an equipment dealership specializing in serving customers who work with underground utility, light construction, and tree care. With 4 Full-Service Branches and 2 Service Dispatch Centers, we offer repair services for Ditch Witch equipment and a wide range of products from affiliated brands including Hyundai, GiANT and Bandit equipment. Our locations in Columbus, OH, Pittsburgh, PA, Cleveland, OH, and Louisville, KY MSA's provide equipment sales, rentals, parts, and services to support you. Technicians perform repairs, and dispatch, from service centers in Batavia, NY and Cincinnati, OH MSA's.
Job Responsibilities include but are not limited to:
- Pull internal (sales and service) and external customer parts.
- Advise customers on parts, preparation of quotes and processing of sales orders.
- Place service orders for non-stock parts, ensure technicians receive correct parts.
- Loading & unloading freight and customer trucks.
- Process all incoming and outgoing freight and stock orders.
- Assisting in all basic warehouse operations/duties.
- Ship all internal and external parts orders.
- Pick up and deliver parts for customers and vendors as needed.
- Strong focus on customer service and satisfaction.
- Strong communication and organizational skills with attention to details.
- Achieve knowledge of construction equipment and parts inventory control system.
- Assist with other duties assigned and directed by corporate management.
Parts Representative Qualifications:
- High school diploma or equivalent.
- 2+ years of experience in customer service or an administrative role.
- Outstanding phone and email etiquette.
- Able to multitask and manage assignments.
- Exceptional communication skills.
- Mechanically inclined.
- Ability to operate forklifts and/or small equipment.
- Ability to stand for extended periods and repeatedly lift up to 50lbs.
We provided equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, or ancestry.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Burbank, OH 44214 (Required)
Work Location: In person
