Black Tie Funding is a growing business financing company seeking a highly organized Operations Administrator to support our funding, customer service, and partner management teams.
We are looking for someone with strong administrative experience who can thrive in a fast-paced environment. Experience in Merchant Cash Advance (MCA), business lending, banking, financial services, or a related industry is highly preferred.
This role combines operations, customer service, account management, and administrative support.
Responsibilities
- Communicate with Partners regarding funding requests and document collection
- Provide exceptional customer service through phone, email, and text
- Assist clients throughout the funding process
- Collect and organize bank statements, applications, and supporting documents
- Submit and manage funding files with lenders and funding partners
- Track approvals, declines, stipulations, and funded deals
- Follow up with clients, referral partners, and funders
- Maintain accurate records within CRM and company systems
- Manage administrative projects and daily office tasks
- Help ensure deals move efficiently through the pipeline
Qualifications
Preferred
- Merchant Cash Advance (MCA) experience
- Funding, underwriting, lending, banking, or financial services experience
- Experience working with CRMs and deal management systems
Required
- Minimum 2 years of administrative, operations, customer service, or office management experience
- Strong communication and phone skills
- Excellent organizational skills and attention to detail
- Ability to multitask and manage priorities
- Strong computer skills including Google Workspace, Microsoft Office, and CRM software
- Professional attitude and dependable work ethic
Join us as an Operations Administrator / Funding Coordinator if you’re passionate about supporting seamless financial operations while ensuring compliance and delivering outstanding service. This role is vital in helping our organization uphold its reputation for integrity, efficiency, and customer-centric solutions.
Pay: $55,000.00 - $70,000.00 per year
Work Location: In person
