About Gameday
Gameday is a premier men's health clinic specializing in comprehensive treatment for low testosterone (TRT), GLP-1 medications, peptide therapies, and erectile dysfunction (ED). We are committed to delivering personalized, evidence-based care in a collaborative team environment. Our clinic operates with a specialized team model: Medical Assistant, General Manager, and Healthcare Provider, ensuring exceptional patient care and operational excellence.
Position Overview
We are seeking an experienced, driven, and compassionate Lead Medical Assistant/Medical Administrative Assistant to join our team in a supervisory capacity. In this elevated role, you will serve as the operational cornerstone of our concierge care model — overseeing clinical workflows including vital sign collection, phlebotomy, and medication administration, while ensuring consistently exceptional patient experiences across our specialized men’s health practice. You will lead and mentor clinic support staff, coordinate onboarding and ongoing training of new team members, and serve as the initial point of escalation for both clinical and administrative challenges. As the face of Gameday Men’s Health, you will manage front desk operations, patient reception, scheduling, medical records, billing, and administrative functions — while holding yourself and your team to the highest standards of white glove service. In this leadership role, you will partner closely with the General Manager and Healthcare Provider to drive operational excellence, implement clinic protocols, monitor team performance, and foster a culture of accountability, professionalism, and patient-first care.
Clinical Skills
● Perform patient intake procedures, including comprehensive history of present illness (HPI) and chief complaint documentation
● Obtain vital signs with precision: manual blood pressure, temperature, pulse, and respiration rates
● Conduct phlebotomy procedures safely and efficiently for in-office testosterone, PSA, and other specialized men's health testing
● Maintain laboratory CLIA compliance through weekly, monthly and quarterly calibrations and controls
● Competency in venipuncture with excellent patient comfort and safety practices
● Administer subcutaneous (SQ) and intramuscular (IM) injections for TRT, GLP-1, and peptide protocols under provider supervision
● Assist with in-clinic procedures including ED treatments and subcutaneous pellet insertions
● Manage accurate patient documentation and lab orders in the EHR system
● Maintain detailed patient records for concierge care tracking and direct-pay payment processing
Administrative Skills
● Exceptional communication and interpersonal skills going above and beyond to build strong patient relationships and deliver white glove service in a concierge care environment
● Proficient in administrative skills such as tech fluency, attention to detail, time management, problem solving and initiative
● EHR proficiency with ability to document accurately and efficiently
● Ability to multi-task and prioritize
● Skilled at handling escalated patient inquires
● Strong team skills
Preferred Qualifications
● Certified Medical Assistant (CMA) with 3+ years of hands-on MA experience
● Minimum of 1 year in a lead or supervisory role in a medical setting
● 3+ years of cross-trained front and back-office experience, with demonstrated ability to oversee and coordinate daily clinic operations
● Experience in men’s health, urology, dermatology, or internal medicine; prior experience training or mentoring clinical or administrative staff strongly preferred
● Experience in concierge medicine or direct-pay medical models, with a proven track record of delivering exceptional patient service, resolving escalated concerns, and building lasting patient relationships
● Familiarity with hormone replacement therapy (HRT) or GLP- 1 protocols; experience developing or refining clinical workflows and staff training materials is a plus
Why Join Gameday?
● Work in a specialized, high-impact clinical setting focused on men's health
● Be part of an intimate team with strong collaboration
● Direct patient relationships and meaningful healthcare delivery
● Professional growth opportunities in a cutting-edge men's health practice
● Compassionate work environment where your expertise is valued and appreciated
Join us to lead with purpose—empowering your team while delivering exceptional healthcare experiences!
Pay: $25.00 - $32.00 per hour
Benefits:
- Free parking
- On-the-job training
- Opportunities for advancement
- Paid time off
Work Location: In person
