W2 Role
Hiring: Technology Support Specialist / Helpdesk Analyst
Location: New York City, NY (Onsite)
We are looking for an experienced Technology Support Specialist / Helpdesk Analyst to join our client's IT team and provide enterprise-level technical support in a dynamic, multi-vendor environment.
Key Responsibilities:
✅ Configure, deploy, and support PC, Mac, Chrome devices, and peripherals.
✅ Provide enterprise support for SCCM and Microsoft Intune managed endpoints.
✅ Troubleshoot hardware, software, networking, and enterprise-related issues.
✅ Create, test, and deploy workstation OS images.
✅ Support Active Directory, Microsoft 365, Okta, Wi-Fi, VoIP, and cloud applications.
✅ Maintain IT ticketing systems and knowledge base documentation.
✅ Provide Level 2 Audio/Visual (AV) support for conferencing technologies.
✅ Manage IT asset inventory and procurement activities.
✅ Deliver exceptional customer service while supporting users across global offices.
Required Skills & Experience:
✔ 5+ years of experience supporting PC/Mac/Chrome environments.
✔ Hands-on experience with SCCM, Microsoft Intune, Active Directory, Microsoft 365, networking fundamentals, printers, mobile devices, and VoIP.
✔ Experience with inventory management and service desk operations.
✔ Strong analytical, troubleshooting, and customer service skills.
✔ CompTIA (A+, Network+) and/or Microsoft Certifications (MCP or equivalent) required.
