Customer Service Representative (CSR) – Call Intake & Scheduling
Overhead Door Company of Denver – Denver, CO
Full-time | On-site
About Us
Overhead Door Company of Denver is a locally owned leader in commercial and residential garage door sales, service, and installation. We take pride in responsive, high-quality customer service and strong, long-term relationships with our customers and contractors.
We’re looking for a Customer Service Representative (CSR) to own our call intake process — making sure every call is answered, every request is booked, and nothing falls through the cracks.
What You’ll Do:
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Answer incoming phone calls from residential and commercial customers in a professional, friendly manner.
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Serve as the first point of contact and create a positive experience on every call.
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Use ServiceTitan to:
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Create and book service requests.
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Schedule calls onto the calendars of department managers, salespeople, and technicians.
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Capture accurate customer information, job details, and notes.
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Triage calls and route them to the appropriate department (commercial, residential, service, sales).
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Monitor open jobs, follow up on pending items, and help ensure timely responses.
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Communicate with customers via phone and email regarding appointment times, confirmations, and updates.
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Work closely with dispatchers, technicians, and managers to keep the schedule full, organized, and efficient.
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Take ownership of customer requests from first contact through successful handoff.
What We’re Looking For:
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Prior customer service experience using ServiceTitan.
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Strong verbal and written communication skills.
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Comfortable working in a fast-paced environment with frequent phone calls.
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Highly organized, detail-oriented, and dependable.
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Ability to stay calm, courteous, and solution-focused with customers.
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Team player who takes ownership and follows through.
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High school diploma or equivalent required.
Schedule:
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Full-time, Monday–Friday.
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Daytime business hours (7:30-4:00).
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Occasional flexibility may be required based on business needs.
Compensation & Benefits:
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Competitive hourly pay ($25-$30).
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Eligibility for overtime as needed.
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Benefits package (health, PTO, 401k).
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Paid training and opportunities for growth within the company.
