Daane Labs – Southwest Florida
Job Type: Full-time
Location: Southwest Florida (on-site)
About Us
Daane Labs is a rapidly growing microbiology laboratory known for delivering not only high-quality analytical results, but also an exceptional client experience. What truly sets us apart is our hands-on, responsive, and solutions-oriented approach to customer service. Our clients rely on us not just for lab results—but for guidance, communication, and trust.
As we continue to expand, we are looking for an Office Manager who can uphold and enhance that standard.
Position Overview
This role is the central communication hub of our lab. You will manage incoming calls and emails across two departments, ensuring clients receive timely, accurate, and professional support.
We are looking for someone who is high-energy, quick-thinking, and personable, with the ability to thrive in a fast-paced, occasionally high-pressure environment. This position requires strong judgment, prioritization skills, and the ability to confidently handle a wide range of client interactions—including resolving challenging situations with professionalism and composure.
You will be trained directly and will work closely with leadership, including management, QA managers, and ownership.
Key Responsibilities
Manage all incoming phone calls and primary company email inboxes
Serve as the first point of contact for clients across multiple departments
Prioritize and respond to client inquiries based on urgency and importance
Build strong relationships with clients and understand their needs
Handle escalated or sensitive situations calmly and professionally
Perform data entry and general administrative tasks
Coordinate internally with QA managers and leadership to resolve client issues
Continuously improve the client experience through proactive communication
Qualifications
2+ years of customer service experience (required)
Bachelor’s degree or relevant higher education strongly preferred (business, science, marketing, or related field)
Background or familiarity with science or laboratory environments is a plus
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to think critically and make sound decisions independently
Comfortable working in a fast-paced and sometimes stressful environment
High level of professionalism, reliability, and accountability
What We’re Looking For
Someone who is naturally personable and easy to talk to
A problem-solver who can think on their feet
A calm and confident communicator, even with frustrated clients
A self-starter who takes ownership of their role
Someone who genuinely cares about delivering a great client experience
Growth Opportunities
Daane Labs is expanding quickly, and this role offers clear opportunities for advancement as the company grows. High performers will have the chance to take on increased responsibility and grow with the organization.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Education:
Experience:
- Office management: 2 years (Required)
Ability to Commute:
- Naples, FL 34104 (Required)
Work Location: In person
