Description:
About Us
At Texas Regional Physicians, we are committed to providing compassionate, high-quality care for our patients while supporting our physicians, attorneys, and referral partners. We are seeking a dependable and detail-oriented Referral Intake & Scheduling Specialist to join our Scheduling and Insurance team. This is a high-volume position that requires accuracy, efficiency, professionalism, and compassion.
What You’ll Do
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Process incoming referrals, create patient charts, and route documents to the appropriate department.
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Coordinate consultations, assign cases to the scheduling team, personally schedule patients when needed.
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Communicate with attorneys to obtain Letters of Protection (LOPs) and approvals for recommended treatments.
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Verify insurance eligibility, benefits, and authorizations for personal injury and insured patients.
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Manage email correspondence via the referral and scheduling inboxes.
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Support the scheduling and insurance teams by assisting with high-volume cases, urgent approvals, and cross-coverage as needed.
Requirements:
- 2+ years of experience in a medical office, scheduling, or insurance verification role.
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Knowledge of medical terminology, ICD/CPT coding, and personal injury workflows preferred.
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Strong organizational skills with attention to detail and accuracy.
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Excellent communication skills with professional phone/email etiquette.
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Ability to multitask, work independently, and thrive in a high-volume environment.
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Must be HIPAA-compliant and maintain strict confidentiality.
Preferred Qualities
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A compassionate and patient-first mindset.
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Self-sufficient, reliable, and able to complete tasks without micromanagement.
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Team player who is willing to cross-train and support multiple departments.
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Positive attitude that uplifts team morale and fosters collaboration.
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Adaptable and dependable when priorities shift in a fast-paced environment.
Why Join Us
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Competitive pay with growth opportunities.
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Comprehensive benefits: medical, dental, vision, 401k, and paid time off.
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Supportive, team-oriented environment.
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Opportunity to cross-train and expand skills in multiple areas of scheduling and insurance.
